Diona Facturan
Appointment Setter
Talent
DumagueteMember since May 25, 2026
Positive attitudeFlexible scheduleTime managementEmpathyPatience
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Positive attitudeFlexible scheduleTime managementEmpathyPatience
About
I have seven years of experience in the BPO industry and two years as a virtual assistant, where I developed strong communication, adaptability, and people skills. These experiences helped me become patient, organized, and effective in explaining ideas clearly. I am motivated, eager to grow, and committed to becoming an effective and dedicated employee.
Experience
Appointment Setter - Outsource Engage
(2025-11 - 2026-04)
- Set appointments for home improvements
- Screened potential leads who needed home renovations
- Acted as first point of contact and set appointments for prospective clients
Appointment Setter - New World Marketing
(2025-02 - 2025-09)
- Set appointments with salespeople and potential customers
- Screened potential customers to determine interest and requirements for products and services of company
- Acted as first point of contact and set appointments for prospective clients
Quality Analyst (Financial Account) - Smiles On Demand by Vervent
(2023-01 - 2025-02)
- Conducted thorough quality assessments of products, ensuring compliance with company standards
- Trained team members on best practices for quality assurance, fostering a culture of continuous improvement
Customer Service Representative (Financial Account & Food Delivery Account) - TeleTech
(2018 - 2022)
- Helping customers to keep track of their credit card accounts
Customer Sales Representative (Sales)
(2017 - 2028)
- Helping customers in booking flights, hotel reservation, & car rentals
Skills
Appointment Setter
