Divina Orua

Detail-oriented and trustworthy banking professional with hands-on experience as a CSR-Teller, handling cash transactions, deposits, withdrawals, fund transfers, and customer account services with high accuracy and strict compliance to bank policies. Strong background in customer service, cash balancing, and documentation, with proven ability to maintain confidentiality and manage daily transactions efficiently. Supported by experience in basic accounting, sales reporting, and administrative tasks, with solid Excel skills.

Known for professionalism, attention to detail, and the ability to perform well in fast-paced financial environments.

CSR-Teller at Metropolitan Bank & Trust Company (Metrobank) (2025-10 – Present)

Handled teller transactions such as deposits, withdrawals, bills payment, and fund transfers with accurate cash balancing and strict compliance with Metrobank policies. Provided quality customer service, supported KYC and AMLA requirements, and assisted in credit card and banking product cross-selling to help achieve branch targets.

• Processed over-the-counter teller transactions including cash deposits, withdrawals, fund transfers, bills payment, and remittances in accordance with Metrobank policies and procedures.
• Ensured accurate cash handling and end-of-day cash balancing, maintaining strict compliance with internal controls and audit requirements.
• Assisted clients with account inquiries, basic account maintenance, and transaction-related concerns while delivering consistent, high-quality customer service.
• Conducted credit card and banking product cross-selling, identifying qualified customers and endorsing products to support branch sales targets.
• Complied with KYC, AMLA, and data privacy regulations, ensuring proper customer identification and documentation at all times.
• Prepared daily transaction reports and maintained complete, accurate records to support branch operations and audits.
• Addressed customer complaints and concerns professionally, escalating issues in accordance with Metrobank service protocols.
• Collaborated with branch officers and team members to support smooth daily operations and achieve service and sales objectives.

Marketing Officer at Shingfang 1940 Corp. (2024-09 – 2025-09)

Develops and implements marketing strategies to promote brand awareness, drive sales growth, and support business objectives. Manages social media accounts, prepares sales and marketing reports, coordinates promotional campaigns, monitors branch performance, and ensures consistent brand messaging across all channels.

• Manage social media accounts, create content, and engage with followers.
• Plan and assist in marketing campaigns and promotional strategies.
• Analyze sales date to identify trends and business opportunities.
• Conduct on-site monitoring of branch operations for marketing effectiveness.
• Utilize Excel for inventory tracking, sales reporting, and data analysis.
• Manage cash flow, receipt liquidation, and expense reimbursement.
• Support budget management and maintain accurate financial records for audits.
• Develop and execute email marketing campaigns to nurture leads and maintain customer relationships.
• Coordinate and support the planning of events, product launches, and promotional activities.
• Maintain and update the company's website landing pages (basic WordPress or Wix Management)
• Monitor and improve SEO strategies, hashtag optimization, and overall digital presence
• Track marketing KPIs and ROI to assess campaign effectiveness and report performance management.
• Build and maintain relationship with customers, partners, and community influencers to enhance brand reputation.

Bachelor of Secondary Education in General Science – University of Eastern Philippines (2020 – 2024)

Secondary – Sumoroy Agro-Industriaal School (2014 – 2020)

Primary – Monbon Elementary School (2008 – 2014)