Donna Mae Almario

Results-driven Travel & Fraud Analyst with 4 years of experience in travel counselling and fraud investigation. Skilled in Food Delivery Fraud investigation, Travel management, CRM, and GDS systems with expertise in Amadeus, Sabre, Farelogix. Known for delivering excellent customer service, resolving complex travel issues efficiently, maintaining confidentiality, and thriving in fast-paced environments.

Corporate Travel Consultant - EXL Service Philippines

(2026)

• Assisted corporate travelers with domestic and international travel arrangements.
• Managed flight bookings, itinerary changes, cancellations, and travel inquires.
• Utilized GDS (Sabre) platforms to provide accurate and efficient travel solutions.
• Delivered high-quality customer service while meeting productivity and quality targets.

Senior Back Office Specialist - TELUS International Philippines

(2024 - 2026)

DoorDash

• Skilled in handling fraud cases investigation in a food delivery account
• Assessed case risk and made accurate, policy-based decisions on appropriate actions and resolutions.
• Responsible for maintaining accurate records, supporting riders and vendors, and handling reports while ensuring timely and efficient service.

Customer Service Representative - Sykes Inc. Philippines

(2022 - 2024)

Expedia

• Skilled in arranging flights, accommodations, tours, and transportation while ensuring customer satisfaction.
• Processed ticket issuance, rebooking, exchanges, cancellations, and refunds in accordance with fare rules and policies.
• Coordinated with airlines, hotels, and other travel suppliers to resolve booking concerns.

K-12 - Accountancy, Business and Management - Osmeña Colleges (2019 - 2021)