Donrick Versoza

Effective customer service to foreign clients and technical support professional with hands-on experience in software support and sales. Delivered expert assistance for the Mindbody platform at TaskUs, resolving technical issues and escalating complex cases as needed. Previously at Concentrix, handled inbound and outbound calls, supported sales initiatives, and maintained accurate post-call documentation.

Strong

English communication skills, professional phone manner, high adaptability in fast-paced work environments, and proven ability to learn and navigate technical platforms efficiently, prepared for full-time remote work and integration into client operations.

Advanced Technical Support Specialist at TASKUS - MEYCAUAYAN (2022-10 – Present)

• Delivered technical support for a wellness and lifestyle software platform 'Mindbody', assisting users with functionality, system issues, and effective use of the application.
• Escalated complex, high-priority, or unresolved technical issues to senior support tiers or management, ensuring timely resolution and continuity of service.
• Demonstrated exceptional customer service aligned with company standards and support guidelines.

Advisor I, Sales at CONCENTRIX - UP AYALA LAND TECHNOHUB (2021-06 – 2022-07)

• Managed inbound and outbound telephone communications, delivering effective customer service.
• Assisted in driving promotional sales of the program by reaching out to the clients and supporting marketing efforts.
• Prepared follow-up emails after calls to document discussions, confirm key details, and maintain accurate records.

INTERNSHIP, Planning Officer Assistant at COMMISSION ON POPULATION AND DEVELOPMENT - NCR (2022-07 – 2022-09)

• Compiled and prepared detailed technical reports and administrative documentation generated through daily operational tasks of the Policy and Planning Unit.
• Analyzed population data and developed a concise presentation to clearly communicate key findings and trends.
• Attended planning meetings and prepared formal minutes documenting discussions.

Bachelor of Arts in Political Science – Polytechnic University of the Philippines - Main Campus (2019 – 2023)