Dory Ann Pelayo

Reliable and adaptable professional with 6.5 years of solid experience in retail pharmacy operations at TGP. Proven track record in customer service excellence, accurate inventory control, and efficient cash handling. Demonstrates strong communication skills, strict attention to detail, and the ability to work under pressure. Eager to bring transferable operational and administrative skills to a new and dynamic role.

Pharmacy Assistant at The Generics Pharmacy (TGP) (2019-05 – 2025-12)

• Customer Service: Assisted over 100+ customers daily, providing polite, accurate, and efficient service regarding medicine inquiries and general concerns.
• Cash Handling & POS: Managed the Point-of-Sale (POS) system, processed cash and digital payments accurately, and performed daily sales balancing with zero discrepancies.
• Inventory Management: Monitored stock levels, received deliveries, checked expiration dates, and organized inventory to prevent product shortage or wastage.
• Administrative Support: Maintained cleanliness, organized filing systems for prescriptions, and updated daily sales logs and transaction records
• Reliability & Trust: Handled opening and closing shop duties, proving dependability in securing store assets and managing daily operations independently.

Bachelor of Science in Business Administration Major in Marketing – ICCT COLLEGES FOUNDATION INC. (2014 – 2017)