Edjhelyn Castillo
Customer Support Specialist
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About
°Customer Service Specialist
● Professional Verbal & Written Communication Skills.
● Ability to manage multiple communication channels, including messaging/live chat, email, and phone calls.
● Highly organized and detail-oriented, ensuring accuracy and consistency while delivering excellent support.
● Confidence to handle tasks successfully and do multitasking.
● Proficient in calendar management, travel planning, document organization, and accurate data entry to support efficient executive operations.
● Sharp problem-solving skills, ensuring timely order resolution, diagnosing root causes and providing customer satisfaction.
Experience
Support Ambassador - International Travel/Staycation Campaign (Blended Account) at Intouch CX (2025-06 – 2026-02)
- Professional Verbal & Written Communication Providing Email, Chat, and Phone Support
- Complaint Resolutions and Reservation Management (Listings, Payments, Refunds, Rebooking Process, Check-in/Check-out, Booking Modifications & Cancellation Handling)
- Data Accuracy, Calendar, Data Entry and Earnings Record Management
- Host & Guests' Account Assistance Ensuring Clear Policy Explanation
- Property Listing Issue Resolution and Escalation Assistance
Chat Support Representative - International E-commerce Account (Non-Voice) at VXI Global Philippines (2023-08 – 2024-05)
- After-Sales Support - Handled Order Status Investigation, Shipment Tracking & Delivery Issue Resolution
- For Lost, Late & Damaged Shipment - Handling the Item Returns, Refunds & Replacement Processing
Customer Service Associate - International Telco Account (Voice) at Alorica (2022-06 – 2023-06)
- Experience in Upselling / Cross-Selling Phone Plans (Plan Changes, Upgrades & Downgrades)
- High Call Volume Handling, Ensuring Time Management in Fast-Paced Environments
- Telecom Billing Explanation, Policy Interpretation & Adjustment
- Basic Technical Troubleshooting for Issues on Mobile Device, Call, Data, and Text Service
- SIM Card & Device Compatibility Support Network & Signal Issue Resolution
- Telecom Customer Support Mobile Plans, Billing, & Usage Inquiry Resolution
Education
Primary – Old Boso-Boso Elementary School (2007 – 2013)
Secondary (Junior High School) – Old Boso-Boso National High School (2013 – 2018)
Secondary (Senior High School) – AMA University and Colleges (2018 – 2020)
