Elaine Joy Jacinto

Handled high volume of inbound calls and support tickets, resolving customer inquiries efficiently. Maintained strong product knowledge to assist customers and provide accurate, relevant information. Achieved high customer satisfaction scores through clear communication and empathetic service.

Teammate – Inbound Customer Service - TaskUs Fort Excellence

(2023-02 - 2023-06)

• Handled high volume of inbound calls and support tickets, resolving customer inquiries efficiently.
• Maintained strong product knowledge to assist customers and provide accurate, relevant information.
• Achieved high customer satisfaction scores through clear communication and empathetic service.
• Recorded call details and customer interactions to ensure accurate documentation.

Verification Specialist - Sterling Talent Solutions

(2022-04 - 2022-10)

• Conducted background verification for employment, education, and licensing records.
• Communicated with institutions and previous employers to authenticate submitted data.
• Ensured strict compliance with FCRA and internal quality standards.
• Maintained confidentiality while working with sensitive personal information.

Bachelor of Science in Secondary Education - English - Polytechnic University of the Philippines, Santa Maria, Bulacan Campus (2015-06 - 2021-10)