Client Relationship Manager - Virtual Coworker - Australia
(2026-01)
- Manage and maintain strong client relationships by providing exceptional customer support and ensuring high levels of client satisfaction.
- Serve as the primary point of contact for client inquiries, concerns, and follow-ups while maintaining professional communication.
- Utilize CRM systems to track client interactions, manage records, monitor account activities, and maintain accurate customer data.
- Coordinate with internal teams to address client needs, resolve issues efficiently, and improve overall customer experience.
Admin Assistant - Virtual Coworker - Australia
(2023-01 - 2025-12)
Private Contractor
- Provided administrative support including data entry, document preparation, file management, and maintaining accurate records.
- Managed email inboxes, calendars, appointments, and meeting schedules to ensure smooth day-to-day operations.
- Handled customer and client communication by responding to inquiries, coordinating follow-ups, and maintaining professional correspondence.
Real Estate Broker - Freelance - Mandaluyong City
(2022-09 - 2023-12)
- Facilitated the sale of family-owned properties, handling negotiations, documentation and end-to-end transaction processes.
- Sold 5 residential properties from 2022 to 2024, guiding buyers through every stage of the purchase.
- Shared market insights and investment advice to help clients make informed real estate decisions.
Property Specialist - Ortigas Land - Pasig City
(2024-02 - 2025-02)
- Promoted Ortigas Land properties through advertising, open houses and private events, contributed to sales and marketing initiatives.
- Educated clients on market trends, pricing and legal requirements, guided them through the property purchasing process.
- Closed ₱24M worth of sales in Q1 2024 by identifying client needs and showcasing suitable investment opportunities.
Customer Support Specialist - Aryeo - WFH
(2023-01 - 2023-09)
- Delivered technical support to U.S-based real estate photographers via Zendesk, resolved listing and platform-related issues.
- Responded to customer inquiries through email, chat, phone and Zoom, and ensured timely and accurate assistance.
- Resolved listing issues to help agents and photographers effectively market real estate properties.
Customer Service Team Lead - Teletech - Quezon City
(2021-12 - 2023-01)
- Supervised daily operations of a customer service team, tracked KPI and led performance improvement initiatives.
- Coached team members to resolve escalations and improve service delivery; recognized with multiple leadership awards in 2022.
- Collaborated with U.S and Australian clients using data-driven strategies to optimize customer experience in a fast-paced environment.
Technical Support Specialist - Sitel - Pasig City
(2021-07 - 2021-12)
- Delivered front-line technical support for software related inquiries through chat, email and phone.
- Ranked Top 1 in training, and live ops for customer satisfaction and resolution speed.
- Promoted to Subject Matter Expert after two months for outstanding ticket handling and product knowledge.
Customer Service Specialist - ePerformax Contact Center - Pasay City
(2020-07 - 2020-12)
- Handled high-volume customer calls, provided fast and accurate support tailored to client needs.
- Achieved Top 1 ranking in customer satisfaction, product knowledge and service metrics.
- Resolved a wide range of customer issues and contributed to consistently high-quality scores.
General Manager - Les Caraibes Beach Resort - San Juan, Batangas
(2015-11 - 2020-11)
- Oversaw full resort operations including budgeting, staffing, reservations, purchasing and guest services.
- Developed and implemented strategic and marketing plans to increase profitability and streamlined processes.
- Led and trained department heads to align team performance with business goals and service standards.
Food and Beverage Manager - Les Caraibes Beach Resort - San Juan, Batangas
(2011-10 - 2015-10)
- Managed food and beverage operations including menu planning, inventory control and staff supervision.
- Organized catering for special events, ensured high-quality service and adherence to guest expectations.
- Recruited, trained and evaluated F & B team members while maintaining compliance with health and safety regulations.
