Independent Travel Consultant & Customer Success Specialist at Self-employed (2024-06 – Present)
- Design customized travel itineraries tailored to individual client preferences, interests, and budgets.
- Coordinate accommodations, transportation, excursions, and end-to-end travel logistics.
- Serve as the primary point of contact throughout the customer journey, providing proactive support before, during, and after travel.
- Liaise with hotels, resorts, tour operators, and tourism partners to deliver seamless travel experiences.
- Manage client relationships, scheduling, invoicing, and day-to-day business administration while ensuring high customer satisfaction.
Operations Manager | Front Desk | Guest Relations | Hospitality at Apo Dive Resort (2019-11 – 2024-07)
- Managed guest reservations, activity bookings, and travel arrangements for international visitors.
- Guided guests throughout their stay, ensuring a seamless experience from arrival to departure.
- Coordinated with hospitality staff, instructors, and operational teams to deliver exceptional guest service.
- Resolved guest concerns promptly and professionally while maintaining high satisfaction levels.
- Promoted excursions, tours, and additional services through personalized recommendations.
- Key Achievement: Built strong customer loyalty.
Bilingual Customer Support Representative | Remote Helpdesk at OP360 (2022-08 – 2023-07)
Independent Contractor
- Assisted German- and English-speaking customers via phone, email, and digital support channels.
- Resolved account, billing, and service enquiries while consistently meeting quality and response-time targets.
- Documented customer interactions accurately using CRM systems and internal support tools.
- Escalated complex technical and account-related issues to specialist teams for timely resolution.
- Delivered professional remote customer support while maintaining high customer satisfaction.
Center Manager | Operations & Customer Success at Indo Divers (2014-05 – 2019-10)
- Managed the daily operations of an international dive and tourism center.
- Supervised reservations, scheduling, staff coordination, and customer service activities.
- Built long-term customer relationships through personalized service and operational excellence.
- Supported business growth by improving operational efficiency and customer retention.
- Ensured high standards of safety, service quality, and guest satisfaction.
- Key Achievement: Combined leadership with customer-focused service.
Dive Instructor & Sales Specialist at Aquanauts (2010 – 2014)
- Managed front desk operations and reservations.
- Built strong customer relationships with international guests.
- Delivered customer onboarding and activity briefings.
- Supported sales and booking activities.
- Maintained high levels of guest satisfaction.
Operations Manager & Team Leader at Lembongan Dive Adventures (2009 – 2010)
- Managed business operations and accounting support.
- Supervised team members and daily scheduling.
- Sales and business administration.
- Coordinated customer bookings.
Marketing Research & Customer Communications Specialist at Czaia Market Research (2009 – 2014)
Part-time / Project-based
- Conducted market research and customer interviews.
- Collected and documented customer feedback.
- Maintained high communication quality standards.
- Produced accurate reports for clients.
- Worked on structured outbound communication campaigns.
Outbound Sales & Appointment Setter at Payment Solutions Company (2004 – 2005)
- Generated qualified appointments through outbound sales activities.
- Identified customer needs and presented solutions.
- Maintained sales records and follow-up activities.
- Built early experience in consultative selling and customer communication.
