Elie N
Communication & Client Support Specialist
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About
Bilingual French-English professional with over 5 years of experience in communication-intensive roles, transitioning from education into customer service and support. Skilled in handling diverse client needs, resolving issues efficiently, and delivering clear, solution-oriented communication. Proven ability to manage multiple responsibilities while maintaining high satisfaction levels.
Experience
French Teacher at Primus Public School (2020-07 – 2026-02)
Taught French to Grades 7-10 (IGCSE curriculum) and high school students. Communicated complex ideas clearly to non-native speakers. I successfully Handled daily interactions with students and parents from diverse backgrounds. I Resolved academic and behavioral issues using structured problem-solving while maintaining high engagement and satisfaction levels
French Teacher at BYJU'S (2017-07 – 2020-04)
Facilitated interactive French learning sessions using digital tools to enhance communication and engagement. I Also supported students with different learning abilities.
Education
Diploma in Customer Service – Alison (2026 – 2026)
Diploma in Risk Mangement – Alison (2026)
Bachelor of Computer Application (BCA) in Computer Application – Institute of Management & Technical Studies (2020 – 2020)
DELF (Diplôme d'Étude en Langue Française) in French Language – French Ministry of Education (2017 – 2017)
Baccalauréat D – Lycée Moderne Tiassalé - Ivory Coast (2011 – 2011)
