Elizabeth Bader

Dedicated and results-driven professional with extensive experience in healthcare administration, customer service, insurance verification, and virtual assistance. Proven ability to handle complex tasks efficiently, ensuring accuracy, compliance, and customer satisfaction. Skilled in documentation management, lead generation, and technical support, with a strong work ethic and commitment to organizational success.

Insurance Verification & Authorization Specialist - Medical Virtual

(2024-07 - 2026-04)

• Verified patient eligibility, benefits, and prior authorizations via outbound calls to insurance providers.
• Collect patient payments and confirmed orders.
• Entered and managed patient information in EPIC, NikoHealth System and eCW.
• Processed authorizations through Carelon provider portal and phone.
• Monitored patient compliance using ResMed AirView and Care Orchestrator.

Intake & Document Specialist (DME – Resupply and Diabetes Campaign) - HealthyBos LLC

(2021-12 - 2024-04)

• Reviewed and verified essential medical documents (sleep studies, prescriptions, doctor's evaluations).
• Coordinated with providers and patients via fax and email for updates and documentation requests.
• Managed incoming and outgoing calls for patient inquiries and healthcare provider coordination.

Technical & Website Support (Healthcare) - OptumGlobal Solutions - Alabang, Muntinlupa City

(2018-10 - 2021-11)

• Assisted healthcare providers in navigating and utilizing the company's website and systems.
• Provided turnaround time (TAT) updates for escalated tickets.
• Assisted with credential recovery and basic troubleshooting.

Customer Service Representative (Healthcare) - Alorica - Alabang, Muntinlupa City

(2017-09 - 2018-10)

• Provided assistance to healthcare providers regarding claims, authorizations, and benefits.

Sales Representative - ESC Interactive Communication Services Inc. - Muntinlupa City

(2016-04 - 2017-08)

• Assisted customers in booking resorts and hotels.
• Evaluated customer reservations and explained promotional terms and conditions.

Bachelor of Secondary Education - Pamantasan ng Lungsod ng Muntinlupa (2015-03)