Mary ann Asilom
Customer service Rep/ Insurance Verification Rep
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About
Customer-focused professional with over 8 years of experience in customer service, technical support, and healthcare insurance verification. Proven ability to handle complex customer concerns, resolve technical and billing issues, and deliver high-quality service across telecommunications, e-commerce, and healthcare accounts. Strong communicator with excellent problem-solving skills and a consistent record of meeting performance targets.
Experience
Dental Insurance Representative at ClearSource BPO (2025-01 – 2026-03)
Provided dental insurance services and managed claims processing
- Provide dental insurance eligibility, benefits, and coverage for patients and providers
- Assisted with claims processing, pre-authorizations, and billing inquiries
- Explained policy coverage, co-payments, and patient financial responsibilities
- Coordinated with providers to resolve denied or pending claims
- Maintained accurate records while ensuring compliance with healthcare regulations
Insurance Verification Specialist / Pre-Registration Representative at Conifer Health Solutions (2023-01 – 2025-12)
Verified patient insurance eligibility and managed pre-registration processes
- Verified patient insurance eligibility prior to medical services
- Prepared cost estimates based on insurance benefits and patient responsibility
- Completed pre-registration processes and coordinated with patients
- Collected payments and explained financial obligations
- Ensured compliance with healthcare policies and maintained data accuracy
Customer Service Representative / Senior Expert at Sutherland Global Services (2019-01 – 2023-12)
Managed customer service operations and provided leadership to team members
- Managed customer service, billing, sales, and technical support concerns
- Promoted to Senior Expert for outstanding performance and leadership
- Resolved escalated and complex customer issues
- Supported team members through coaching and guidance
- Achieved high customer satisfaction and performance metrics
Customer Service Representative / Technical Support at Concentrix (2016-01 – 2019-12)
Provided customer service and technical support for Amazon services
- Provided customer service and technical support for Amazon services
- Assisted with devices such as Echo, Fire Tablets, and Amazon Music
- Diagnosed and resolved technical and account-related issues
- Delivered excellent customer experience through effective communication
Education
High School Graduate – San Roque High School (1998-01 – 2002-12)
