Ellen

To obtain a voice account position where I can leverage strong communication skills, customer service experience, and ability to handle client concerns effectively while contributing to company goals and delivering excellent customer experiences.

Account Manager - 700CreditExperts

(2024-02 - 2026-06)

Credit Repair

• Handle inbound and outbound calls, email, and SMS communication with clients
• Review credit reports and prepare/file dispute letters with credit bureaus
• Manage billing accounts and collections (inbound and outbound support)
• Maintain accurate client records and CRM updates
• Manage Google Calendar for appointments and follow-ups
• Provide customer service and credit repair guidance to clients

Quality Assurance / Support - Telex Business Support Services INC

(2022-07 - 2024-02)

• Monitor calls, chat, and email interactions
• Evaluate agent performance and provide feedback
• Handle inbound and outbound calls
• Resolve client issues and ensure service quality compliance

Medicare Assistant / Customer Service Representative - TTADMS

(2022-01 - 2022-06)

• Assisted clients with Medicare-related inquiries
• Provided customer service support via phone and communication channels
• Helped resolve basic account and service concerns

Secondary Education - OLSHCO (2008 - 2012)

Primary Education - OLSHCO (2001 - 2008)