Ellen
Account Manager
Talent
Metro ManilaMember since August 28, 2026
Customer ServiceCommunication Skills
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Customer ServiceCommunication Skills
About
To obtain a voice account position where I can leverage strong communication skills, customer service experience, and ability to handle client concerns effectively while contributing to company goals and delivering excellent customer experiences.
Experience
Account Manager - 700CreditExperts
(2024-02 - 2026-06)
Credit Repair
- Handle inbound and outbound calls, email, and SMS communication with clients
- Review credit reports and prepare/file dispute letters with credit bureaus
- Manage billing accounts and collections (inbound and outbound support)
- Maintain accurate client records and CRM updates
- Manage Google Calendar for appointments and follow-ups
- Provide customer service and credit repair guidance to clients
Quality Assurance / Support - Telex Business Support Services INC
(2022-07 - 2024-02)
- Monitor calls, chat, and email interactions
- Evaluate agent performance and provide feedback
- Handle inbound and outbound calls
- Resolve client issues and ensure service quality compliance
Medicare Assistant / Customer Service Representative - TTADMS
(2022-01 - 2022-06)
- Assisted clients with Medicare-related inquiries
- Provided customer service support via phone and communication channels
- Helped resolve basic account and service concerns
Education
Secondary Education - OLSHCO (2008 - 2012)
Primary Education - OLSHCO (2001 - 2008)
Skills
Account Manager
