Customer Success Specialist
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Customer Service Professional with a proven track record in customer success. Skilled in client relationship management, problem-solving, and driving customer satisfaction. Demonstrates a strong commitment to team collaboration, driving impactful results through effective communication and problem-solving.
Creator Support Specialist at Stan (2025-05 – Present)
Customer Support Specialist at Stan - an all-in-one digital storefront and link-in-bio tool for creators to sell digital products
Customer Service Representative at Authentic Living (2025-01 – 2025-02)
Customer Service Representative for Authentic Living – a publishing company in the personal development space.
Operations Team Member at Homage (2025-01 – 2025-02)
Operations Team Member at Homage.co - a digital platform that connects seniors and adults with care professionals in their homes and communities.
Customer Success Specialist at Rides Rental Software (2022-07 – 2023-11)
Customer Success Agent at Rides Rental Software - a rental software platform, providing technical assistance, onboarding and virtual training to business owners
Technical Support Representative at InnRoad (2022-05 – 2022-08)
Technical Support Representative at InnRoad - a cloud-based hotel management software
Customer Service Representative at Our Place (2021-12 – 2022-02)
Customer Service Representative for an established e-commerce company providing seasonal email support
Customer Support Specialist at ONDA (2021-06 – 2023-07)
Customer Support at ONDA - a global private members club with hundreds of clubs around the world
Customer Service Representative at Japaknives (2021-04 – 2022-04)
Customer Service Representative for an e-commerce company providing email support
Customer Service Representative at Our Place (2021-03 – 2021-05)
Customer Service Representative for an established e-commerce company providing seasonal email support
Customer Support Specialist at Second Bind (2018-12 – 2019-09)
Worked directly with the COO and provided customer service to clients and Sellercentral management for SecondBind - an efficient donation services for books, electronics, toys and clothing.
Customer Service Representative at Real Cool Gadgets (2020-05 – 2020-07)
Customer Service Representative for a medical e-commerce company providing email support during the pandemic
Customer Support Specialist at Save Our Bones (2018-12 – 2019-09)
Provided Customer Support for seniors at Save Our Bones - a program and e-book that aims to help people maintain healthy bones without medication.
Customer Service Representative at Sequel Beauty (2018-09 – 2019-02)
Customer Service Representative for an e-commerce company providing email support
Customer Service Representative at Gizmo Gecko (2017-11 – 2018-11)
Customer Service Representative for an e-commerce company providing email support
Technical Support Specialist at Route4Me (2017-05 – 2017-08)
Technical Support Specialist at Route4Me - a route planning and optimization software that helps businesses and professional drivers save time, money, and effort.
Customer Service Representative at Taschh (2017-01 – 2017-05)
Customer Service Representative for an e-commerce company providing email support
Customer Service Representative at Deputy (2016-04 – 2021-03)
Provided technical support at Deputy - an all-in-one workforce management solution for employee scheduling, timesheets, tasking, and communication.
Customer Support Representative at EPerformax Contact Center & BPO (2014-11 – 2015-12)
Customer Service Representative for eBay - an online marketplace that allows users to buy and sell products
Product Support Specialist at Concentrix (2014-03 – 2014-09)
Provided Technical Support for Linksys - a brand of networking hardware that sells Wi-Fi routers, mesh Wi-Fi systems, and other products
Bachelor of Science in Nursing in Nursing – Lourdes College (2010 – 2012)
Bachelor of Science in Nursing in Nursing – Xavier University Ateneo de Cagayan (2006 – 2010)
Secondary Education – Xavier University High School (2002 – 2006)
Basic Education – Xavier University High School (1997 – 2002)
