Sales Force Effectiveness (SFE) January 2024 - Present
- Designing and manage all Dashboards for the BU head, Product Manager, Finance, and Audit using the following: ( Power BI, Azure, Salesforce and In-house Dashboard )
- Manage Field Force KPI Actual Performance and provide the following:
- Insight and Challenge Report to BU Heads and Learning Team to secure the gaps.
- Incentive Report based on Actual Performance.
- Process Target Setting - End to end process on Target Setting by Creation to monitor and updates.
Visual Presentation - Weekly and Monthly Sales Report Presentation.
- Operation Support - Conduct side by side support across all Territory Sales Manager in system navigation.
- Maintenance in Field force tool for call coverage and order taking.
- Conduct field works with Territory Sales Manager to ensure the quality of standard call coverage.
- Learning and Development - Conduct training and refresher course across all departments at System and Excel Microsoft and Navigation of Monthly Report to better understanding in all official reports.
- Handled end to end process, support and report in SFE.
Monthly and Weekly Performance Tracker / Report
Monitor and maintain end to end process and concern in all SFE System
- Sales Report - Collaborative management in correct tagging of the following
Account, Territorial, District and Technical.
- Close collaboration on system maintenance and improvement with Southeast Asian countries, including Thailand and Singapore.
Sr. Business Intelligence & SFE September 2022 - January 2024
-Manage all dashboard to make all reports seamless to understand and navigate such as: (Business
-Review, Trade Analyzer, PMO, Sales Report and Executive Dashboard and other New Dashboard requested from BU Head).
-Process and support Target Setting.
-Visual Presentation - Monthly Sales Report presentation
-Operation Support - Conduct side by side support across all professional medical representation in system navigation.
-Learning and Development - Conduct training and refresher course across all department in system and Excel Microsoft to better understanding in all official reports.
-Handled end to end process, support and report in SFE.
-Monthly and Weekly Performance Tracker / Report
-Monitor and maintain end to end process and concern in all SFE System
Loyalty Development Lead And Business Intelligence Manager April 2019 - September 2022
- Manage the CRM & Loyalty database system data quality
- Co-lead management of Loyalty Brand budget
- Lead technical support and development in coordination with I. T
- Provide reports and analysis for Loyalty and Brand initiatives
- Develop strategy that augment card renewal, activation, andpurchase
- Supervise loyalty officer and CSR team
- Overall lead for store validation and program activation
- Standardize reporting process
- Track Daily Performance of Multiple Brand
- Analyze the performance trend.
- Comparative of Performance daily, monthly, quarterly and yearly.
- Sales and Performance projection
- Provide Daily Insights and Recommendation
Senior Assistant Business Intelligence June 2018 - March 2019
- Provide the following sales reports and analysis to top management (Consumer & Healthcare).
- MDI Report
- Sales Performance
- Sales Performance per Channel
- Monitor and Maintain CRM database (SFE Tool)
- Lead training for sales and marketing reporting system
- Oversee daily sales performance of Medical Representative for both Consumer and Healthcare accounts.
- Standardize scorecard for sales team
- Supervise the productivity of Sales and Medical Representatives for all accounts.
- Call Performance Report (Planned & Actual)
- Call Rate
- Call Reach
- Call Frequency
Learning Specialist December 2012 - May 2018
- Supervise and train agents under CSR management team
- Develop training programs and strategies to boost up team performance
- Manage top customers inquiries and complaints
- Maintain and update customer information thru CRM database
- Provide recommendations and support technical inquiries
