Emanuel Chan

Aspiring IT professional with a strong foundation in computer systems, troubleshooting, and networking. A fast learner who adapts quickly to new technologies and is committed to delivering accurate and efficient technical solutions. Organized, analytical, and detail-oriented, with excellent problem-solving skills and a strong work ethic. Eager to contribute to organizational success while continuously developing technical expertise and supporting business goals.

Network Support Intern at iTech-RAR SSolutions, Inc. (2025-06 – 2026-02)

• Monitored ISP network status and subscriber connectivity to identify service interruptions and network downtime.
• Performed first-level troubleshooting for internet connectivity issues, including router checks, physical line tracing, and fiber optic cable inspection.
• Conducted initial diagnostics by inspecting network devices, cabling, and status indicators before escalating complex issues.
• Logged and documented technical incidents, then coordinated with senior network engineers for issues beyond Level 1 support.
• Maintained accurate records of network issues, subscriber reports, and daily monitoring activities.
• Communicated with subscribers to gather technical information necessary for effective troubleshooting and issue resolution.

Bachelor of Industrial Technology in Computer Technology – Cebu Technological University - Ginatilan Extension Campus (2022 – 2026)