Renzo Pacheco

Experienced Network Support Engineer with expertise in maintaining, monitoring, troubleshooting, and optimizing enterprise network infrastructure. Skilled in BAU operations, incident management, network monitoring, change implementation, and escalation support. Strong knowledge of routing, switching, wireless technologies, firewalls, and network security. Committed to ensuring network availability and delivering high-quality support services in fast-paced environments.

Network Engineer (Enterprise network support) - ASCENDION INC

(2023-06)

Client designated: CEBU AIR INC

• Assisted in network setup and troubleshooting activities.
• Managed daily operations and support for enterprise LAN, WAN, VPN, and wireless environments.
• Provisioned and installed wireless aruba devices
• Maintained network inventory and technical documentation.
• Installation and configured silver peak SDWAN at remote station.
• Configured Cisco switches and routers, including VLANs, trunking, EtherChannel, VRRP, LACP and OSPF routing.
• Installation and configured starlink at outstation offices
• Administered FortiGate firewalls by implementing security policies, NAT, and IPSec VPN configurations.
• Perform firmware upgrades and network maintenance activities.
• Support incident response and root cause analysis.
• Implement approved network changes during maintenance windows.
• Supported 24×7 BAU operations in a production enterprise environment.
• Monitored network infrastructure using SolarWinds to ensure high availability.

Network Activation Engineer - ACCENTURE INC

(2020-06 - 2022-08)

Client designated: VERIZON

• Configuring router for the MANAGE service.
• Configuring cisco routers for primary and backup set up using HSRP protocol.
• Coordinating with the field tech to have the equipment configured and troubleshoot.
• Hands-on experience in configuring Cisco Routers and Juniper routers
• Doing an activation call with the customer for the acceptance of the IDS (Internet dedicated service) circuit.
• Managing the WAN IP of the PE gateway of the Verizon
• Engaging with the customer for upgrading/downgrading their Internet dedicated services.
• Engaging with the customer for migration.
• Doing a tech call with the customer to discuss the requirements or setup for the managed services.
• Configuring BGP and static on the PE gateway of the VERIZON.
• Upgrading/downgrading the IOS version of cisco 110

Network operation Engineer - CURO TEKNICA INC

(2019-03 - 2020-06)

Client designated: GADC (McDonalds Head Office)

• Level 2 & Level 3 Network Operation Support.
• Assists in configuration, implementation and management of Router and Switches for new active stores (IPVPN connection)
• Hands-on experience in managing Meraki, Cisco Routers, Switches
• Responsible for the configuration of routing protocols such as Static Route, ACL, BGP, & OSPF.
• Monitoring of network infrastructure and store circuits through the Network Management System (PRTG), Meraki Dashboard, and AWS Cloudwatch.
• Creating and handling incident tickets
• Coordinating and resolving issues with the remote store with regards on the network issues.

BS COE - Computer Engineering - STI COLLEGE (2012 - 2017)