Enrique De Guzman
IT Support
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About
Seeking a job where proven professional qualities can stimulate and help your company to answer your growing needs. Highly motivated, Smart, Confident, Fast-learner and Versatile. A highly motivated performance and active leader or member commended by supervisor as smart and confident. Cited for good time management skills and potential of being a good leader.
Experience
IT Support / Helpdesk Technician at National Guard Health Affairs King Abdul Aziz Medical City (2011-04 – 2024-04)
In-house IT Support / Helpdesk Technician providing 24/7 technical support and system maintenance
- Maintained 24/7 online system business operation, providing technical support assistance for End Users
- Used ticketing system (Manage Engine Application) to manage and process requests
- Created user accounts and assigned permissions to users in Active Directory
- Provided Tier 1 IT support to non-technical internal users through Helpdesk support services
- Provided troubleshooting through remote session fix and answered all IT related concerns
- Monitored and updated tickets for smooth tracking and faster resolution
- Installed, modified, and repaired computer software troubleshooting Hospital Bestcare Application, Infant Security System RFID, Oracle System, Adobe Acrobat Professional 6.0, Microsoft Office
- Monitored Antivirus updates (Symantec Antivirus) on each computer
- Configured Email Setup in mobile devices of end users
- Configured and tested new software and hardware
- Configured VPN Access for employees
- Prepared new computers for deployment using approved standard image
- Installed locally attached peripherals such as printers and scanners
- Configured Wireless connection in computers, laptops and iPads
- Removed malware, ransomware and other threats from systems
- Worked flexible hours across night, weekend and holiday shifts
- Assisted in development of system security protocols
- Created reports and suggestions based on observation
IT Support / Helpdesk Technician at Almanarah Comm. / National Guard Health Affairs King Abdul Aziz Medical City (2008-09 – 2011-04)
Project Assignment - In-house IT Support / Helpdesk Technician
Technical Support Engineer at Systemantech Company (2008-01 – 2008-08)
Aboitiz Transport System (ATS) - In-house IT Technical support engineer (Team Leader)
- Provided technical support assistance 24/7 operation for End Users
- Created monthly reports and assisted members for their troubleshooting needs
Technical Support Engineer at Micro Computer Leader (2004-03 – 2007-12)
Aboitiz Transport System - In-house IT Technical support engineer (Team Leader)
- Maintained 24/7 online system business operation, providing technical support assistance
- Second level of support assessing End-User through phone or field
- Software and hardware Assembly, Maintenance Updates and troubleshoot
- Setup Microsoft software package, Network equipment setup and configuration
- Setup internet sharing connection, lotus notes and oracle
Computer Technician / Maintenance at Computer shop (2003-07 – 2003-12)
Repair and maintain computers for troubles
- Repair and maintain the computer for troubles
- Assemble and Disassemble of computers
- Network Installation and sharing
- Software Installation
Computer Technician / Maintenance at ACCESS Computer and Technical College (2001-03 – 2003-06)
Repair and maintain computers for troubles, assist students
- Repair and maintain the computer for troubles
- Assist students for computer troubles
Education
Diploma/Certificate in Computer Technician – ACCESS Computer and Technical College (1998 – 2000)
