Mario Escalante
IT Staff / Support
About
I have been working for almost more than 12 years experience in IT industry.
Experience
IT Staff / Support - San Francisco Doctors Hospital - San Francisco, Philippines
(2023-12)
Daily tasks
- Handling end users support for laptop/desktops basic troubleshooting hardware & software including printers
- Network troubleshooting and maintenance
- Responsible for transmitting claims errors from philhealth
Corporate IT Helpdesk Associate - Shopee Philippines Inc. - BGC, Taguig City, Philippines
(2021-02 - 2023-10)
IT support related / Daily tasks:
- Handling end user support in warehouses and hubs for laptop/desktops basic troubleshooting hardware & software including printers & scanners
- Network maintenance and ISP reporting for hubs internet connection
- Monitoring warehouse ISP through meraki dashboard monitoring
- Managing daily ticket requests, email & chat support
- Managing assets laptop deployment through ticket request
System Security Technical Support (Electronic Maintenance/Technician) - Zain Mobile Telecom Company (Jamal Jaroudi Group) - Riyadh, KSA
(2018-10 - 2020-10)
- Maintenance for CCTV & Access
- Handling Lenel System like System Administration for employee data information record
- Alarm Monitoring System for access monitoring for doors, sliding doors & electronic gate
- Badges Designer System for ID badges design and printing ID cards
- Assist for CCTV & Access Installation through in sites and through via phone
IT Technical Support Services - UNILAB-United Laboratories - Mandaluyong, Philippines
(2018-06 - 2018-09)
- End user support
- Support for Email Migration project
IT Staff/Support - Lazada Philippines - Cabuyao, Laguna, Philippines
(2016-09 - 2018-02)
- End user support
- L1 & L2 IT Support
- Server monitoring
- Laptop & Desktop troubleshooting & repairs & configuration
- Email configuration & software updates
- Software & Hardware troubleshoot & maintenance
IT Assistant/Support - FPTI (Forecasting & Planning Technologies INC.) - Makati City, Philippines
(2011-09 - 2015-04)
- End user support
- Server monitoring
- Handling client support through phone & emails
- L1 & L2 IT Support
- Configuring laptop & desktop and workstation setup
- Email configuration and software updates
Technical Support - Pseudo Trading Technologies - Cebu City, Philippines
(2010-06 - 2010-09)
- Support for PLC (Programmable Logic Controllers)
- Electronic Maintenance for servo motors
- Assist for Installation
Education
Bachelor Of Science - Information Technology - SLSU (Southern Leyte State University) - San Juan Campus (2005-06 - 2009-03)
