Erika Asuncion

Detail-oriented public sector professional with over 10 years of combined experience in regulatory compliance, environmental monitoring, customer relations, and technical service. Adept at evaluating housing and environmental projects, conducting field inspections, interpreting regulatory guidelines, and preparing technical reports. Known for strong analytical skills, clear communication, and consistent delivery of high-quality work.

Able to collaborate with cross-functional teams and manage tasks efficiently under pressure. Committed to public service excellence and continuous professional growth.

Housing and Homesite Regulation Officer II - Department of Human Settlements and Urban Development (DHSUD)

(2022-01)

• Conduct and document inspections of subdivision and housing projects to ensure compliance with national housing standards and policies.
• Review and evaluate permit applications, technical documents, and project submissions for regulatory completeness.
• Assist in resolving homeowner association concerns by providing technical guidance and coordinating with stakeholders.
• Prepare reports, endorsements, and regulatory recommendations for management.
• Support enforcement activities by identifying violations and assisting in corrective actions.

Environmental Monitoring Officer - DENR – Environmental Management Bureau NCR

(2016-04 - 2021-12)

• Performed field monitoring of air, water, and waste management facilities to ensure compliance with environmental regulations.
• Prepared monitoring reports, technical findings, and compliance recommendations.
• Supported enforcement activities through field data gathering and violation identification.
• Coordinated inspections and technical conferences with LGUs and private institutions.
• Maintained accurate datasets that supported environmental assessments.

Customer Service Representative - West Contact Services

(2015-02 - 2016-03)

• Provided customer support through phone and email, resolving concerns efficiently.
• Achieved high satisfaction ratings by addressing inquiries within service-level timelines.
• Maintained accurate documentation of customer interactions.
• Supported improvements in customer communication processes.

Customer Service Representative - Sykes Asia

(2013-07 - 2015-01)

• Provided customer support through phone and email, resolving concerns efficiently.
• Achieved high satisfaction ratings by addressing inquiries within service-level timelines.
• Maintained accurate documentation of customer interactions.
• Supported improvements in customer communication processes.

Technical Service Representative - Convergys

(2010-02 - 2013-06)

• Delivered troubleshooting assistance for hardware and software issues.
• Guided customers through solutions, improving first-call resolution.
• Documented cases and escalations thoroughly.
• Helped enhance internal knowledge resources.

Customer Care Officer - Teleserv

(2009-09 - 2009-11)

• Assisted customers with documentation services and provided accurate process information.
• Coordinated with internal units to ensure service efficiency.
• Delivered clear and courteous communication to maintain positive customer experience.

Master of Public Administration - Pamantasan ng Lungsod ng Maynila (2019 - 2022)

Bachelor of Science in Business Administration - Marketing - Pamantasan ng Lungsod ng Maynila (2005 - 2009)

Florentino Torres High School (2001 - 2005)

Andres Bonifacio Elementary School (1995 - 2001)