Erwin Anthony Vicente

Operations manager with extensive experience in airline and airport management. Proven expertise in enhancing on-time performance, safety compliance, and delivering high-quality customer service within complex airport environments.

Terminal Duty Manager - Aboitiz Infracapital Bohol Airport Corporation

(2025)

• Oversee terminal operations to ensure efficiency and effective resolution of service gaps.
• Monitor service delivery, enforce safety SOPs, and conduct risk assessments while managing innovation projects.

Assistant Manager Apprentice - Optum Global Solutions Philippines

(2023 - 2025)

• Manage specialty benefits operations, ensuring adherence to high-quality performance standards.

Duty Manager - 1Aviation Groundhandling Solutions

(2022 - 2023)

• Manage daily airport operations across check-in, boarding gates, and ramp areas to ensure service excellence.
• Direct flight handling protocols and report directly to the Terminal Manager.
• Monitor efficiency across all processes to foster a productive and positive work environment.
• Enhance site security measures and develop new operational procedures.
• Enforce disciplinary measures to address employee misconduct.
• Resolve service conflicts and complaints from passengers efficiently.

Customer Service Officer Technical - Sitel Group (Sykes ASIA)

(2021 - 2022)

• Provide high-level technical customer service for major international accounts.

Airline Relations Manager - Transnational Aviation Support Services Inc

(2019 - 2020)

• Develop strategic and operational plans for administrative operations.
• Utilize financial data to meet budget targets.
• Prepare reports on complex resource management issues.
• Manage workforce scheduling to ensure operational coverage.
• Oversee ramp and apron procedures and daily operational implementation.
• Monitor employee performance to ensure high productivity.
• Identify personnel training needs in accordance with aviation standards.
• Compile statistical reports and budget documentation.

Station Manager - Transnational Aviation Support Services Inc

(2018 - 2019)

• Lead administrative operational strategy.
• Execute financial forecasting and budget management.
• Document and resolve complex resource management issues.
• Ensure adequate staffing for all shift operations.
• Direct ramp and apron operational procedures.
• Manage employee performance to maintain quality service.
• Coordinate training programs for all station personnel.
• Prepare and review operational statistics and reports.

Duty Officer - Transnational Aviation Support Services Inc

(2016 - 2018)

• Support development of administrative and operational plans.
• Analyze financial data to assist in budget management.
• Contribute to resource management reporting.
• Assist in manpower planning for shift scheduling.
• Oversee implementation of ramp and apron safety standards.
• Monitor staff productivity and quality assurance.
• Facilitate personnel training and professional development.
• Help compile and present operational statistics.

Customer Service Supervisor - Qatar Aviation Services

(2012 - 2015)

• Supervise check-in agents to ensure compliance with airline document and safety standards.
• Manage boarding gate announcements and support passengers with special assistance needs.
• Direct transfer desk agents to ensure efficient passenger connections.

Customer Service Agent - Qatar Aviation Services

(2008 - 2012)

• Verify travel documentation and ensure compliance with airline procedures at check-in.
• Manage passenger boarding protocols and gate operations.
• Coordinate with transfer desks for effective passenger connectivity.

Passenger Service Agent - Philippine Airport Ground Support Solutions

(2007 - 2008)

• Execute check-in and documentation checks for major international partner airlines.
• Represent Royal Brunei during passenger processing.
• Represent Eva Air during passenger processing.
• Represent China Southern Airlines during passenger processing.
• Represent Gulf Air during passenger processing.
• Represent Cathay Pacific during passenger processing.
• Process arrival services utilizing World Tracer LL systems.

Bachelor of Science - Business Administration and Accountancy - Colegio de San Juan de Letran - Manila (2026)