Ma. Bernadette Salva

Cum Laude graduate with a Bachelor of Science in Tourism Management and hands-on experience in passenger service, airport ground operations, hotel events, inventory management, and customer service. Proficient in Microsoft Office, Google Workspace, data entry, and record keeping, with strong communication, organizational, and problem-solving skills. Experienced in coordinating with teams, assisting customers, and supporting daily operations in fast-paced environments.

Passenger Service & Ground Operations Intern - PAGSS – Hong Kong Express / Ramp Operations Services - NAIA Terminal 3

(2025-03)

• Assisted passengers at the check-in counter by handling luggage tags, passports, and boarding passes while providing professional and courteous service.
• Monitored arrival and departure areas and boarding gates to track flight movements, make boarding announcements, and assist passengers throughout the boarding process.
• Assisted arriving passengers at the baggage carousel and aircraft door area, helping ensure an organized and efficient disembarkation and baggage-claim experience.
• Supported boarding gate operations by monitoring and making passenger announcements and coordinating with relevant personnel to facilitate smooth boarding.
• Learned to read and interpret MVT (Movement Message) to monitor aircraft movements and support smooth flight operations and crew rotations.
• Assisted with LDM (Load Distribution/Loading Instructions Report) procedures by recording load distribution codes for passengers, baggage, cargo, and fuel.
• Assisted in communicating with different departments through telephone and radio to support coordination and daily airport operations.

Food & Beverage Intern - Country Chateau Hotel - Tagaytay City

(2023-06 - 2023-07)

• Assisted with buffet service during hotel conferences and events, providing attentive and professional service to groups of approximately 50–100 guests per event.
• Served guests at assigned tables, responded to their needs, and maintained established customer service and hospitality standards.
• Assisted in preparing and decorating conference and event rooms to ensure an organized and welcoming environment for guests.
• Supported post-event operations by cleaning and organizing event areas and properly handling and maintaining used service materials and equipment.
• Worked closely with the food and beverage team to ensure smooth event operations and a positive guest experience.

Bachelor of Science - Tourism Management - Batangas State University – TNEU ARASOF-Nasugbu (2021 - 2025)

High School Diploma - Accountancy, Business and Management (ABM) - Lian Senior High School (2019 - 2021)