Ethel Mae Balilahon

Detail-oriented and dependable professional with a Bachelor’s degree in Business Administration and experience in banking, account management, customer service, documentation, and bookkeeping. Experienced in handling confidential information, maintaining accurate records, processing transactions, preparing documents, and supporting daily business operations.

Certified

QuickBooks Online Bookkeeper with strong organizational, communication, problem-solving, and time-management skills. Seeking to contribute my administrative and financial knowledge as an Administrative Assistant.

BANK TELLER at Card Bank, Inc. (2017 – 2023)

• Processed daily banking transactions accurately and efficiently.
• Handled cash deposits, withdrawals, payments, and other customer transactions.
• Verified customer information and supporting documents according to established procedures.
• Maintained accurate transaction records and financial documentation.
• Assisted customers with account-related inquiries and concerns.
• Ensured confidentiality and proper handling of sensitive customer and financial information.
• Balanced cash and transaction records at the end of the day.
• Followed bank policies, procedures, and internal controls.
• Provided professional and courteous customer service.

ACCOUNT OFFICER at Card Inc. (2016 – 2017)

• Assisted clients with account-related concerns and requests.
• Reviewed and maintained customer and account documentation.
• Prepared and organized financial and administrative records.
• Monitored account information and ensured records were updated accurately.
• Communicated professionally with clients regarding account requirements and follow-ups.
• Coordinated with internal teams to resolve account-related concerns.
• Maintained confidentiality of customer information and business records.
• Performed administrative tasks to support daily business operations.

Bachelor of Science in Business Administration – St. Mary’s College of Baganga, Inc.