Emmanuel Teodoro

Dedicated administrative and customer service professional with over 10 years of experience supporting business operations, client management, billing administration, and reporting. Recently completed bookkeeping training and currently expanding skills in Xero and QuickBooks. Strong attention to detail, data accuracy, and financial record management. Seeking to transition into a bookkeeping-focused role where I can combine administrative expertise with developing accounting and finance skills.

Virtual Administrative Support at 5th Element Wellness (2025-05 – Present)

• Managed membership administration including new sign-ups, suspensions, cancellations, and account amendments.
• Processed billing updates, refunds, payments, and account reconciliations.
• Maintained accurate client records across CRM and business management systems.
• Prepared reports, tracked KPIs, and supported business operations.
• Provided administrative support to management, coaches, and members.

Medical Representative at Novomed Inc. (2023-07 – 2024-05)

• Promoted pharmaceutical products to healthcare professionals and pharmacies.
• Built and maintained relationships with doctors and clinic staff.
• Conducted product presentations and addressed customer enquiries.
• Managed territory accounts and achieved sales targets.
• Maintained accurate records and activity reports.

Casino Dealer at Okada Manila (2016-12 – 2022-03)

• Conducted table games while ensuring compliance with gaming procedures.
• Managed cash and chip transactions accurately.
• Delivered exceptional customer service in a fast-paced environment.
• Monitored gameplay and reported irregularities when required.
• Maintained game integrity and operational efficiency.

Bartender at Double Lion Bar (2016-04 – 2016-09)

• Prepared and served beverages while maintaining service standards.
• Managed inventory and replenishment of bar supplies.
• Processed customer orders and payments accurately.
• Assisted with staff training and daily operations.
• Maintained cleanliness and compliance with safety standards.

Bar Porter at Solaire Resort & Casino (2014-10 – 2015-03)

• Supported bartenders with stock replenishment and inventory management.
• Maintained cleanliness and organization of bar areas.
• Assisted with beverage preparation and operational requirements.
• Recorded stock usage and monitored inventory levels.

Server at Burgoo American Bar & Restaurant (2013-04 – 2013-07)

• Provided excellent customer service and dining support.
• Processed food and beverage orders accurately.
• Handled POS transactions and payment processing.
• Maintained dining area cleanliness and service standards.

Customer Service Representative at Sykes Asia (2012-05 – 2012-09)

• Assisted customers with reservations, bookings, and account enquiries.
• Resolved billing concerns and service-related issues.
• Updated customer records and maintained CRM documentation.
• Achieved customer service and performance targets.

Bachelor of Science in Hotel and Restaurant Management – Jose Rizal University (2008 – 2014)

– ABE International Business College (2007 – 2008)