Eula J

Hardworking and dedicated Psychology graduate with experience in ESL teaching, BPO healthcare customer support, and food service as a service crew member. Skilled in communication, teamwork, and delivering efficient service in fast-paced environments while maintaining accuracy and professionalism. Adaptable, disciplined, and eager to learn, with a strong work ethic and readiness to contribute effectively in a production or factory setting while gaining international experience.

CALL CENTER AGENT, TASKUS LA UNION - TaskUs La Union - La Union, Philippines

(2025-08 - 2026-05)

• Handled healthcare customer support by reviewing patient medications, verifying insurance coverage, and initiating prior authorization requests to ensure timely access to treatment.
• Coordinated with pharmacies, healthcare providers, and manufacturer assistance programs while maintaining accurate records and delivering efficient, patient-focused service.

ESL TEACHER - Acadsoc Ltd., and Freelancing

(2022-04 - 2025-07)

• Provided English instruction to primarily Chinese students, focusing on improving communication, grammar, and comprehension skills.
• Developed and delivered structured lesson plans, monitored student progress, and adapted teaching methods to meet individual learning needs while maintaining an engaging and organized classroom environment.

SERVICE CREW - McDonald's

(2021-07 - 2022-03)

• Delivered efficient and friendly customer service in a fast-paced environment, handling cashier duties and order processing accurately.
• Maintained cleanliness and food safety standards while supporting team operations, demonstrating reliability, teamwork, and the ability to perform well under pressure.

Bachelor of Science - Psychology - Don Mariano Marcos Memorial State University - Mid La Union Campus (2021 - 2025)