Eunice Ambos

Reliable, detail-oriented professional with 13+ years experience in customer service, technical support, admin tasks, and account management. Skilled in email/chat support, data entry, problem-solving, and using common office tools. Fast learner, adaptable, and committed to accurate, timely work — ideal for remote/virtual assistant roles.

VA MEDICAL BILLER - MEADOWS HEALTHCARE

(2024-12 - 2026-06)

• Managed referral processing for specialty appointments by verifying insurance requirements and referral validity
• Communicated with provider offices, insurance representatives, and patients to resolve referral-related issues
• Ensured referrals met payer guidelines to minimize claim denials and appointment delays
• Documented referral activities accurately and maintained confidentiality in accordance with HIPAA and company policies

Healthcare Support Specialist - ACCESS HEALTHCARE

(2021-11 - 2024-08)

• Assisted Athenahealth clients with inquiries, concerns, and account-related requests
• Provided accurate information and resolved issues in a timely manner
• Maintained detailed records of interactions and transactions
• Followed company policies and procedures to ensure quality service

GROUP RETIREMENT SERVICES REPRESENTATIVE - SUN LIFE

(2021-06 - 2021-11)

• Handled inquiries regarding retirement plans, benefits, and contributions
• Explained policy details clearly to clients and plan members
• Processed updates and requests accurately

CUSTOMER SERVICE REPRESENTATIVE - ALORICA

(2019-05 - 2021-04)

• Responded to customer inquiries via calls, email, and chat
• Resolved complaints and provided appropriate solutions
• Achieved set targets for quality and productivity

TECHNICAL SUPPORT REPRESENTATIVE - TELETECH

(2015-05 - 2019-05)

• Assisted customers with technical issues and troubleshooting
• Guided users through step-by-step solutions for software and system concerns
• Documented cases and followed up until resolution

Bachelor of Science - Business Econommmis - UNIVERSIDAD DE MANILA (2011 - 2015)