Account Executive - EnfraUSA Solutions, Inc.
(2024-08)
- Dispatch Coordination: Schedule and assign service technicians to work orders using GPS tracking and dispatch software.
- Efficient Dispatching: Manage the dispatch board to ensure optimal technician capacity and scheduling efficiency.
- Active Dispatch Role: Engage in all aspects of dispatch operations to ensure smooth workflow.
- Client Communication: Engage with clients to assess their requirements and ensure satisfaction.
- Customer Service: Primary responsibility is providing exceptional customer service, addressing client needs and inquiries.
- Job Management: Handle check-in/check-out calls from technicians and provide them with details of their next job.
- Email Communication: Manage and respond to client and technician emails promptly, ensuring clear and professional communication regarding schedules, updates, and any service-related inquiries.
- Purchase Order - Managed the creation, processing, and tracking of purchase orders to ensure timely procurement. Coordinated with vendors to confirm orders, resolve discrepancies, and expedite deliveries. Maintained accurate documentation and ensured compliance with company policies.
Customer Service Representative - Concentrix
(2022-01 - 2024-12)
HEALTHCARE ACCOUNT
- Answering incoming calls and emails promptly and professionally.
- Providing accurate information regarding services, appointments, billing inquiries, and general inquiries.
- Assisting patients with scheduling appointments, verifying insurance coverage, and updating personal information
- Resolving patient complaints and concerns effectively and escalating complex issues as needed.
- Collaborating with other departments to ensure timely resolution of patient issues.
Contact Tracer - Department of Labor and Employment
(2021-05 - 2022-02)
- Consolidates reports to be encoded in the Masterfile for COVID-19 monitoring for Marikina LGU
- Contacts Positive Patients in my designated area
- Scheduling of RT-PCR test of all close contact patients under my area
Contact Tracer - Department of Interior and Local Government
(2020-12 - 2020-12)
- Consolidates reports to be encoded in the Masterfile for COVID-19 monitoring for Marikina LGU
- Contacts Positive Patients in my designated area
- Scheduling of RT-PCR test of all close contact patients under my area
