Eunice Polo

Motivated and adaptable professional with a strong foundation in both administrative support and customer service. Demonstrates excellent organizational skills, attention to detail, and a commitment to delivering exceptional service. Proven ability to manage multiple tasks efficiently while maintaining a positive and professional demeanor. Seeking to contribute my skills and experience to a dynamic team in a challenging and rewarding role.

Payroll Coordinator at AYA HEALTHCARE INTERNATIONAL BPO, INC. (2024-07 – Present)

• Ensuring the timely processing of payroll.
• Maintain accurate and up-to-date payroll records.
• Address and resolve payroll discrepancies and inquiries promptly.
• Utilize problem-solving skills to resolve issues and conflicts that may arise

Credentialing Coordinator II at AYA HEALTHCARE INTERNATIONAL BPO, INC. (2022-02 – 2024-06)

• Process travel nurse license packets with systematic organization
• Track information related to licensing, updating information in a timely fashion, and responding to inquiries with speed and professionalism.
• Diligently input and manage essential data for licensure processing and project reporting.
• Offer assistance when required with supplementary licensing initiatives.

Customer Service Representative at IQOR PHILIPPINES, INC. (2024-07 – Present)

• Address and resolve complaints, service disruptions, and technical issues.
• Provide information on billing, account status, and service features.
• Assist customers with device setup, connectivity problems, and service configurations.
• Maintain accurate records of customer interactions and transactions.
• Adhere to company policies and industry regulations.
• Ensure customer interactions meet quality standards and service level agreements (SLAs).
• Participate in training sessions to stay updated on products and services.

Customer Service Representative at FIS GLOBAL SOLUTIONS (2019-09 – 2021-02)

Contact Center Agent at QUINN DATA FACILITIES (2016-06 – 2017-07)

• Administered concise marketing surveys to assess customers' lifestyle interests and preferences.
• Conducted brief questionnaires to gauge customer interest in supporting charitable initiatives in Australia and New Zealand.
• Enhanced brand visibility by promoting awareness and attracting new clientele.
• Delivered exemplary customer service, consistently ensuring customer satisfaction and fostering positive relationships.

Bachelor in Political Science – UNIVERSITY OF MAKATI (2006 – 2008)