Leah Gentilizo

Motivated and dependable professional seeking a challenging position where I can utilize my strong organizational, interpersonal, and communication skills. Eager to contribute positively to a dynamic team environment while continuing to grow personally and professionally.

Insurance Verification Specialist (Healthcare Account) - TTEC Inc.

(2023-05)

• Assists patients and clients with healthcare-related benefits and eligibility information.
• Demonstrates active listening and empathy to ensure client satisfaction.
• Maintains compliance with HIPAA and company policies.
• Consistently achieved top performance in customer satisfaction metrics.

Customer Service Representative (Telecommunications Account) - Qualfon Inc.

(2022-04 - 2022-11)

• Handled inbound and outbound calls with professionalism and empathy.
• Provided technical and billing support to clients while maintaining customer satisfaction.
• Resolved issues efficiently, meeting daily performance and quality metrics.

Bachelor of Science - Biology - Silliman University