Spanish Bilingual Agent
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Dedicated Customer Service Representative with 11 years of experience delivering exceptional service and resolving customer issues efficiently. Possesses strong problem-solving skills and a proven ability to adapt to diverse situations. Seeking a position where I can utilize my expertise to enhance my knowledge and experience as a Spanish Bilingual Agent within your Company.
Customer Care Executive - EXLServices Philippines Inc. - 6th flr, One-Ecom Center Harbor Drive, Mall of Asia Complex, Pasay City Philippines
(2025-01 - 2026-12)
A Customer Care Executive main responsibility is responding to customer questions via phone regarding benefits. This includes providing information about eligibility, authorization status, services if covered and non-covered under the patient's insurance policy and claim status with limitation if the caller has portal access we refer them back to utilize the portal for any claim questions.
Professional Correspondence Representative - Alorica Inc. - Cyberpark 2 Araneta Center Cubao Quezon City Philippines
(2018-01 - 2024-12)
The main responsibilities of professional correspondence includes responding to mail inquiries about claim status, reviewing claim payments and denials and adjusting claim denials, reviewing and updating the Coordination of Benefits, sending and doing follow up emails regarding new and unclear denials.
Customer Service Representative - Alorica Inc. - Cyberpark 2 Araneta Center Cubao Quezon City Philippines
(2013-01 - 2018-12)
A Customer Representative Provider's main responsibility is responding to customer questions via phone regarding claims and benefits. This includes providing information about services covered and non-covered under the patient's insurance policy. Addressing and resolving customer complaints or issues in a timely and effective manner. This often involves listening to the customer's concerns, investigating the issue, and finding a satisfactory resolution.
Bachelor of Science - Computer Science - Taguig City University (2009-01 - 2013-12)
Spanish - CB language and Review Academy (2023-11 - 2024-08)
