Pauline Eizmendi

Bilingual (English/Spanish) virtual assistant with 15+ years supporting clients remotely by phone and email, plus a nursing background in healthcare terminology and confidential patient information.

Certified English Instructor at Madrid Language Institute (2024-10 – Present)

• Provided remote, one-on-one support to a caseload of up to 10 students at a time, by managing scheduling and communication independently by phone and email.
• Maintained accurate digital records by logging notes and updating client files after every session.

Educational Services Consultant at Educational Services Consultant (2007-01 – 2020-01)

• Managed intake and scheduling for a steady caseload of clients by coordinating calendars and confirming details remotely.
• Provided ongoing remote administrative support across a 13-year caseload built on repeat business, by tracking follow-ups and documentation for every client.

Community Program Coordinator & Fundraising Manager at Community Program (2002-01 – 2019-01)

• Administered contact and demographic records remotely for a program serving 200+ families annually, by verifying and updating details at every touchpoint.
• Coordinated appointment logistics for sponsors and families by sending proactive reminders and confirmations.

Client Relations Officer at Clinica Manila (1993-06 – 1996-06)

• Managed patient and client communications at Clinica Manila, handling inquiries and coordinating information between departments.
• Maintained accurate, confidential client records in a clinical administrative setting.

TEFL Certification in English Teaching – OISE University of Toronto (2024)

Bachelor of Science in Nursing – University of Navarre