Faith Uy

Operations professional with experience managing daily service delivery, workflows, client support, staff coordination, and escalations.

Background in BPO credit management, coaching, multi-account customer service, office administration, and transaction records. Makati-based HRM graduate recognized as Best Employee in 2024; proficient in Microsoft Office and professional communication.

Operations Manager - CYTS (Philippines) Limited Tour Inc.

(2023-12 - 2026-01)

• Managed daily service operations, client flow, appointments, documentation, records, and coordination across front-facing activities.
• Coordinated staff tasks and internal workflows while maintaining service quality, confidentiality, accuracy, and timely delivery.
• Resolved escalated client concerns and supported process improvements to reduce delays and strengthen operational efficiency.
• Received the company's Best Employee Award in 2024.

Associate – Credit Management - Wipro BPO Philippines Ltd. Inc.

(2008-10 - 2011-02)

• Joined the pioneering Cebu and Manila Credit Management teams, handling account reviews, customer concerns, and issue resolution.
• Served as an advisor who coached and trained team members while observing ethics, risk, and compliance standards.

Call Center Representative - Bigfoot Global Solutions, Inc.

(2006-06 - 2008-10)

• Supported 10 customer service accounts and several pioneering teams, adapting to different processes and resolving customer concerns.

Accounting Assistant / OIC Admin - Jelma Philippines, Inc.

(2003-11 - 2005-11)

• Processed customer orders, coordinated deliveries, maintained transaction records, and supported filing, data entry, and office administration.

BS - Hotel and Restaurant Management - University of San Carlos (2003)

BS - Business Administration - University of San Carlos (1998 - 2000)