Faye P.

Conducted risk assessments to detect and prevent fraudulent activities in client applications and financial transactions. Applied client-specific policies and industry best practices to identify suspicious patterns and mitigate potential risks. Collaborated with cross-functional teams to escalate and resolve high-risk cases, ensuring compliance with regulatory standards.

Fraud Analyst - TaskUs Batangas - Diversion Road, Batangas City, Batangas

(2024-01 - 2024-07)

• Conducted risk assessments to detect and prevent fraudulent activities in client applications and financial transactions.
• Applied client-specific policies and industry best practices to identify suspicious patterns and mitigate potential risks.
• Collaborated with cross-functional teams to escalate and resolve high-risk cases, ensuring compliance with regulatory standards.
• Maintained detailed documentation of investigations to support audits and continuous process improvement.

Admin Secretary - TeamAces Driving Academy - SM City Batangas, Brgy. M. Pastor Ave, Batangas City, Batangas

(2016-09 - 2019-10)

• Managed incoming calls, took messages, and handled correspondence to ensure smooth communication within the organization.
• Coordinated and scheduled appointments, meetings, and events, optimizing daily calendars and ensuring efficient time management.
• Drafted, typed, and collated various reports, ensuring accuracy and timely completion.
• Organized and maintained filing systems, both electronic and physical, ensuring documents were easily accessible.
• Prepared meeting agendas, recorded minutes, and followed up on action items, facilitating effective communication during team meetings.
• Managed and updated databases, ensuring accuracy and security of sensitive information.
• Prioritized and managed a diverse range of administrative tasks, ensuring deadlines were met without compromise on quality.
• Implemented new administrative procedures and systems, streamlining operations and increasing overall office efficiency.
• Acted as a liaison between clients and relevant organizations, fostering positive relationships and effective communication.
• Coordinated mail-shots, promotional materials, and publicity tasks to increase brand awareness and client engagement.
• Processed and tracked bills, expenses, and invoices, ensuring accurate financial documentation.
• Served as the primary point of contact for clients, greeting visitors and providing exceptional customer service, both in-person and via phone.

Sales Associate - Presnet Cherry Mobile - SM City Batangas, Brgy. M. Pastor Ave, Batangas City, Batangas

(2010-03 - 2010-04)

• Greeted customers warmly and provided personalized assistance to ensure a positive shopping experience, addressing customer inquiries and promoting engagement with store merchandise.
• Operated cash registers and processed transactions accurately, ensuring a seamless checkout experience and balancing cash drawers at the end of each shift.
• Consistently met and exceeded sales targets, contributing to the store’s overall sales performance.
• Directed customers to specific merchandise, offering product recommendations based on customer needs and preferences.
• Drove in-store sales by upselling and cross-selling complementary products, enhancing the value of customer purchases.
• Maintained expert-level product knowledge, enabling confident recommendations and fostering customer trust in product choices.
• Ensured the sales floor remained clean, organized, and visually appealing, creating an inviting shopping environment for customers.
• Introduced ongoing promotions and product opportunities, increasing customer awareness and driving additional sales.
• Collaborated with team members to meet store goals, ensuring high standards of customer service and operational efficiency.

Team Member Counter - Burger King; Member-Worker, Global Skills Providers Multi-Purpose Cooperative - SM City Batangas, Brgy. M. Pastor Ave, Batangas City, Batangas

(2008-01 - 2009-02)

• Greeted customers as they approached the counter, delivering a positive and friendly first impression to enhance the customer experience.
• Accurately took customer orders, entering them into the computer system and ensuring all items were correctly processed.
• Promoted daily specials and ongoing deals, effectively increasing sales by upselling complementary food items and beverages.
• Provided detailed information on menu items, assisting customers in making informed decisions and improving their overall dining experience.
• Operated cash register and processed both cash and credit card payments, ensuring accurate transactions and balancing the register at the end of shifts.
• Efficiently handled change transactions, ensuring accuracy in giving back the correct amount of change to customers.
• Maintained clean and organized counters and workstations, ensuring a sanitary and welcoming environment for customers and staff.
• Restocked condiments, sauces, napkins, and packaging materials, ensuring counters were fully stocked and ready for service.
• Relayed customer orders to the kitchen staff and assisted in order preparation, ensuring timely and accurate order fulfillment.
• Packaged and handed orders to customers, ensuring all items were correct and presented in an efficient, friendly manner.
• Bidded customers farewell with a warm and courteous greeting, encouraging repeat visits and fostering customer loyalty.
• Assisted in receiving inventory and moving food products to appropriate storage areas, ensuring stock levels were maintained for smooth operations.

Service Crew / Counter Station - Jollibee Batangas Corporation; Beeline Foods Corporation - P. Burgos St., Batangas City, Batangas

(2006-04 - 2006-07)

• Processed customer payments efficiently, handling both cash and card transactions with accuracy and attention to detail.
• Provided friendly and professional customer service by engaging with customers, addressing inquiries, and ensuring a positive dining experience.
• Utilized effective selling techniques to promote additional menu items and encourage upsells, contributing to higher sales and customer satisfaction.
• Maintained cleanliness and organization of the soda counter and surrounding areas, adhering to health and safety standards to provide a safe and welcoming environment.
• Monitored and maintained adequate stock levels of soda, cups, and other necessary supplies to ensure smooth and uninterrupted service.
• Greeted customers warmly upon arrival, creating a friendly and inviting atmosphere from the moment they entered.
• Accurately filled and packaged customer orders, ensuring that each item was correct and served promptly.
• Delivered food and beverages to customers in a friendly and efficient manner, maintaining high standards of service at all times.

Associate - Hotel and Restaurant Management - Lyceum of Philippines University - Batangas (2005 - 2007)