Franchesca Abobo
Fraud Risk Analyst
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About
Detail-oriented and analytical professional with experience in fraud analysis, technical support, property management, and administrative operations. Skilled in data analysis, case management, troubleshooting, documentation, and process improvement. Experienced in handling sensitive cases, maintaining accurate records, supporting financial investigations, and improving workflows. Adaptable with strong problem-solving skills and attention to detail.
Experience
Billing / Technical Support at Lizard Bear Tasking Inc. (TaskUs) (2024-05 – Present)
- Resolve technical and billing concerns via email.
- Troubleshoot product issues and provide solutions.
- Handle escalated cases and follow accurate case documentation.
Escalation Financial Fraud Analyst / Administrative Support at Ubiquity Global Services (2022-07 – 2023-10)
- Investigated high-value fraud cases and fraudulent transactions.
- Processed disputes and reviewed financial documentation.
- Managed case assignments and supported complex investigations.
- Trained analysts on Visa, Mastercard, and Discover dispute procedures.
Property Manager / Virtual Assistant (2023-10 – 2024-07)
- Managed property listings, client inquiries, and administrative tasks.
- Maintained financial records and monitored cash flow.
- Conducted pricing and competitor research.
Education
Bachelor of Science in Entrepreneurship – Polytechnic University of the Philippines (2022 – 2027)
