Ferazz Couleen Gapuz

Hospitality and guest service professional with experience in agri-tourism, guest communication, reservations support, and customer care. Skilled in handling guest inquiries, coordinating service requests, resolving concerns professionally, and ensuring smooth guest experiences in fast-paced environments. Strong ability to multitask, communicate calmly under pressure, and adapt quickly to operational tools and procedures.

Known for strong attention to detail, professionalism, and delivering warm, solution-oriented support.

Virtual Assistant / Data Annotation Specialist - Remote Freelance Client - San Rafael, Tarlac City

(2025-11 - 2026-05)

• Managed administrative and virtual support tasks including email handling, data organization, and task coordination.
• Performed data annotation and quality review tasks with strong attention to detail and accuracy.
• Assisted with research, data entry, and maintaining organized records across multiple platforms.
• Communicated professionally with clients regarding updates, deliverables, and task progress.
• Managed multiple assignments independently while meeting deadlines in a remote work environment.
• Demonstrated adaptability in learning new tools, workflows, and client-specific processes.
• Maintained confidentiality and accuracy when handling sensitive information and project data.
• Provided reliable operational support while ensuring high-quality output and efficient task completion

Guest Service Associate — Agri-Tourism - GAPUZ GRAPES FARM

(2021-10 - 2025-06)

• Managed guest communication through phone, email, and messaging platforms regarding reservations, inquiries, and guest concerns.
• Assisted guests with bookings, check-in coordination, directions, and property-related information.
• Provided warm and professional guest support while resolving concerns and handling special requests.
• Coordinated with internal staff to ensure smooth guest experiences and timely service delivery
• Maintained accurate reservation and guest information records.
• Supported daily operations in a fast-paced hospitality environment while managing multiple guest needs simultaneously.
• Assisted in promoting farm activities and products while delivering excellent customer service.
• Demonstrated strong problem-solving, communication, and follow-through skills during high-volume operations.

Food and Beverage Server - EMIRATES FLIGHT CATERING

(2019-07 - 2021-02)

• Delivered professional and attentive guest service in a high-pressure hospitality environment.
• Assisted guests promptly while maintaining service quality and professionalism.
• Managed multiple service priorities efficiently during peak operational hours.
• Maintained strong attention to detail, cleanliness, and compliance with service standards.
• Resolved guest requests and concerns with patience and professionalism.

Bachelor of Science - International Travel and Tourism Management - Lyceum of the Philippines University (2013 - 2017)