Fernan M. Sison
Results-driven sales and financial services professional
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About
Results-driven sales and financial services professional with over 20 years of experience in banking, client acquisition, customer relationship management, and team leadership. Proven ability to exceed sales targets, build strong client relationships, coach teams, and deliver exceptional customer service.
Experience
Senior Bancassurance Executive / Preferred Banking - BPI AIA
(2026-02)
- Promotes and cross sells life insurance and financial products to BPI Bank clients.
- Collaborate closely with BPI branch managers, relationship managers and bank partners to have leads and convert prospective clients.
- Provide the management team with field intelligence regarding competitor campaigns and customer trends.
- Coached and supported team members.
Senior Telesales Officer - DCS Card Centre Singapore - Singapore
(2016-05 - 2025-08)
- Drives company revenue by dealing with potential and existing customers to promote products close sales and build repeat business.
- Address customer needs and assistance with professional manner to preserve the brands reputation.
- Provided outstanding customer service.
- Coached and supported team members.
Team Leader / Senior Telesales Officer - Standard Chartered Bank Singapore - Singapore
(2009-11 - 2016-05)
- Sales and Revenue Targets- Drive revenue, retention, training and cross-sell budgets for retail products.
- Compliance and Governance- ensure strict adherence to banking regulators, data privacy laws, and the group's Code of Conducts.
- Provided outstanding customer quality service to all clients.
- Coached and supported team members to hit and exceed monthly target.
Cross Sell Champion - RAKBANK UAE - Dubai, U.A.E.
(2007 - 2009)
- Focuses on outgoing and incoming calls to both prospective and existing customer.
- Qualify and assist all inquiries of the client for all banking products. CASA, CREDIT CARD, PERSONAL LOAN, AUTO LOAN AND HOME LOAN including Investment
- Provided outstanding customer service to all customers
Promotion Manager - Berkley International Plans
(2000 - 2006)
- Monitoring all activities of the officer and tracking their production at the end of the day
- Coached and motivates team members how to improve daily performance.
- Develop promotional campaigns, companies advertising and initiative to boost team performance.
Education
Bachelor of Science - Hotel and Restaurant Management - University of Perpetual Help System DALTA (1995 - 1999)
