Fiona Verbo

Motivated and detail-oriented professional with experience in customer service, content moderation, document verification, and cold calling. Skilled in handling customer concerns, reviewing information for accuracy, maintaining professionalism, and solving problems efficiently in fast-paced work environments.

Content Moderator / Document Verifier - TaskUs

(2025-03 - 2026-05)

• Reviewed and moderated user-generated content and client-submitted documents to ensure compliance with company policies and verification requirements.
• Verified international business and client documents, including records from countries such as the United States, China, and Pakistan.
• Identified potentially harmful, inappropriate, or non-compliant content and escalated cases according to established procedures.
• Used CRM and support tools such as Zendesk and Salesforce to document, review, and manage cases accurately.
• Maintained strong attention to detail, confidentiality, and accuracy while working in a fast-paced environment.

Cold Caller - Freelance

(2024-11 - 2025-02)

• Conducted outbound calls to potential clients and leads to introduce services and identify business opportunities.
• Presented products and services clearly while maintaining a professional and engaging tone.
• Handled customer objections, answered questions, and followed established sales and lead-generation processes.
• Maintained accurate lead information and consistently worked toward assigned call and lead-generation targets.

Customer Service Representative – Financial Account - Ibex Global Solutions

(2023-12 - 2024-10)

• Assisted customers with inquiries related to financial services through voice, chat, and email support.
• Resolved customer concerns involving billing, account information, transactions, and general account support.
• Provided clear and professional communication while identifying customer needs and appropriate solutions.
• Managed multiple customer interactions while maintaining accuracy, empathy, and service quality.
• Documented customer interactions and followed account procedures and escalation guidelines.

Senior High School - General Academic Strand (GAS) - Alburquerque, Bohol (2022 - 2023)