Florida Landicho
Reliable and dedicated hospitality professional with over three years of experience in hotel services and operations
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About
Reliable and dedicated hospitality professional with over three years of experience in hotel services and operations. Skilled in supporting guest needs, collaborating with various departments, and maintaining high standards of service and professionalism. Adaptable and quick to learn, with the ability to perform effectively in diverse hospitality roles while contributing to exceptional guest experiences and efficient operational performance.
Experience
FRONT DESK at WENNROD HOTEL (2026-02 – 2026-07)
- Managed guest arrivals, departures, and reservations.
- Handled cash, credit card transactions, and billing.
- Assisted guests with requests and provided exceptional customer service.
- Worked closely with other departments to ensure a positive guest experience.
FRONT DESK HEAD at BICOTELS HOTEL (2024-10 – 2026-01)
- Supervised front desk operations and daily staff scheduling.
- Trained and mentored front desk team members.
- Managed guest complaints and ensured excellent customer service.
- Prepared daily reports and monitored front office performance.
FRONT DESK RECEPTIONIST at D'MARINERS HOTEL (2023-01 – 2024-09)
- Welcomed guests and managed check-in/check-out procedures.
- Processed reservations, payments, and billing transactions.
- Responded to guest inquiries and resolved concerns professionally.
- Coordinated with housekeeping and other departments to ensure guest satisfaction.
Education
Bachelor of Science in International Hospitality Management Specialized in Cruise Line Operations in Hotel Services – LYCUEM OF THE PHILIPPINES UNIVERSITY BATANGAS (2018 – 2022)
