Francezkatria

Detail-oriented Operations Specialist with experience in administrative support, customer service, cash handling, and client relations through previous employment and self-employment. Skilled in managing schedules, processing transactions, maintaining accurate records, handling customer inquiries, and using Microsoft Office, Google Workspace, CRM systems, and project management tools. Organized, dependable, and able to work well under pressure while providing excellent customer service.

Eager to contribute my communication, organizational, and problem-solving skills in an administrative, customer service, hospitality, retail, or corporate environment.

Operations Specialist - Hapihap Spa

(2025-02 - 2025-06)

• Managed daily appointments and schedules for clients through phone, email, walk-ins, and the booking system.
• Processed POS and digital payments (GCash and BDO) while maintaining accurate daily sales records.
• Updated client records, payment information, and service history in the booking system.
• Assisted with billing, daily reports, and reconciliation using Google Sheets.
• Processed monthly utility and supplier payments to support daily operations.
• Followed up with clients regarding appointments and schedule changes through email and phone.
• Applied discounts, gift card transactions, and pricing accurately while maintaining complete documentation.
• Delivered professional customer service by assisting clients with inquiries and resolving concerns.

Online Clothing Sales Partner - Peek and Pick Shoppe

(2015-05 - 2021-10)

• Sold clothes online via Facebook and Instagram, coordinating meet-ups for local buyers.
• Answered customer inquiries, handled concerns, and built repeat-buyer relationships.
• Created and updated product listings, tracked inventory, and managed stock.
• Reviewed sales and customer feedback to choose better products and improve sales.

Bachelor of Science - Hospitality Management - Universidad De Sta. Isabel (2023)