Franklin Naig

Dedicated and detail-oriented Lien Analyst and Research Specialist with 18 months of experience conducting accurate research, analyzing records, and delivering high-quality results with a strong commitment to client satisfaction. Possesses excellent communication, analytical, and problem-solving skills, with a proven ability to maintain accuracy and efficiency in fast-paced environments. Highly organized and tech-savvy professional with experience supporting clients through administrative, research, communication, and technical tasks.

Skilled in managing schedules, handling customer inquiries, conducting market research, and assisting with outbound communications.

Lien Analyst & Research Specialist - Search Recorder - Remote

(2025-10 - 2026-06)

• Handled outbound communication and service specialist follow-ups.
• Conducted internet research and compiled data report.
• Created and maintained Google Sheets for tracking reports to clients.
• Searching, gathering, and organizing files and public records from various sources/sites.
• Creating accurate, complete, and detailed reports for clients.

Virtual Assistant (Freelance) - Direct Client, Texas US state - Remote

(2024-03 - 2025-01)

• Managed inboxes and scheduled meetings, reducing scheduling conflicts by 90%.
• Handled outbound communications, including lead generation and client follow-ups.
• Conducted internet research and compiled data reports for business strategy and market analysis.
• Created and maintained Google Sheets for tracking sales and customer engagement.

Customer Service Representative - Teleperformance - Cagayan De Oro City, Misamis Oriental

(2022-10 - 2023-10)

• Provided exceptional customer service by addressing inquiries and resolving complaints promptly, leading to a 100% improvement in customer satisfaction ratings.
• Handled more than 30 calls per day, ensuring accuracy in information provided and maintaining a calm demeanor while assisting customers.

Undergraduate - Mechanical Engineering - Central Mindanao University (2015-06 - 2018-03)

High School Graduate - Lake View Academy (2011-06 - 2015-03)

Elementary Graduate - Seventh Day Adventist Elementary (2005-06 - 2011-03)