Enzo

Dynamic Legal Virtual Assistant with 3 years of experience in lien negotiation and client advocacy, and over 5 years of proven customer support experience demonstrating adaptability in fast-paced environments. Committed to enhancing financial outcomes for clients through meticulous research and strategic problem-solving. Expertise in lien reduction, effective communication, and organizational skills has facilitated successful negotiations and optimized legal workflows.

Proven ability to manage complex settlements and collaborate seamlessly with various stakeholders, ensuring compliance with legal procedures. Passionate about delivering exceptional support to legal professionals and enhancing client satisfaction through dedicated service and attention to detail.

Lien Negotiator - SweetJames Accident Attorneys

(2022-12 - 2026-02)

• Specializes in lien reduction by negotiating and reducing personal injury medical liens through communication with providers, insurers, and government agencies.
• Verifies balances and prepares detailed pro-rata sheets to accurately calculate the client's net recovery.
• Negotiates with lienholders by presenting financial hardship claims, disputing incorrect charges, and proposing fair settlements supported by proper documentation.
• Gathers and manages all supporting documents and communications to ensure proper lien resolution and facilitate final settlements.

Healthcare Specialists - Humana

(2021-10 - 2022-11)

• Provides information about healthcare services, products, procedures, and insurance enrollment.
• Assists patients with claims, billing inquiries, eligibility verification, and other administrative processes.
• Supports patients in understanding their Medicare plans and addressing their medical or coverage needs.
• Collaborates with healthcare professionals, government agencies, and providers to ensure efficient patient assistance and service coordination.

Content Moderator - TaskUs

(2020-04 - 2021-08)

• Reviewed and moderated user-generated content to ensure adherence to community guidelines and legal standards.
• Monitored, flagged, and removed harmful or inappropriate content to maintain user safety and a respectful online environment.
• Escalated complex or sensitive cases to legal teams for timely and proper resolution.
• Collaborated with cross-functional teams to enhance and implement effective content moderation strategies.

Customer Service Support - 24-7 Intouch

(2019-02 - 2020-03)

• Manage customer concerns with professionalism and empathy via email and inbound calls, addressing inquiries related to lien negotiation and legal documentation.
• Maintain consistent communication with clients regarding the status of lien resolutions, providing timely updates to foster trust and transparency.
• Conduct thorough research on lien laws and regulations to deliver accurate information and tailored recommendations.

Chat & Email Support Representative - 24-7 Intouch

(2018-11 - 2019-01)

• Responded to customer inquiries via live chat and email, ensuring prompt resolution and high user satisfaction for an online car-sharing platform.
• Utilized CRM tools to manage interactions, maintain accurate records, and streamline support workflows.
• Collaborated with team members to address escalated issues and enhance customer support strategies.
• Conducted in-depth research to support lien negotiations, improving compliance and client results.

Bachelor of Science - Information Technology - ABEInternational Business College (2014-05 - 2018-06)