Franky Padilla

Dynamic IT Support Specialist providing comprehensive solutions to hardware, software and network and server management. Proficient in troubleshooting, system maintenance, and user training, with a proven track record of enhancing IT operations and user satisfaction. Demonstrated success in managing network infrastructure and implementing security measures to protect data integrity.

Eager to leverage technical expertise and problem-solving skills to drive efficiency and support organizational goals in the IT support domain.

Computer Operator at Catanduanes State University (2025-08 – 2025-12)

• Provided day-to-day technical support to all department and colleges of the university for various IT concerns.
• Maintain the integrity of campus network infrastructure
• Installed Point-to-Point Network from different colleges building
• Hardware replacement parts such as printers, laptops and desktop

IT Support Specialist at Department of Education (2023-05 – 2024-12)

• Provided day-to-day technical support to clients for various IT-related concerns.
• Administered and optimized Synology network-attached storage for secure and efficient data management.
• Updated and uploaded files and images daily on the agency's website using Website X5 Pro.
• Maintained all IT equipment within the Division Office to ensure operational efficiency.
• Administered Reeye/Ruijie Cloud Network Infrastructure and access points for seamless connectivity.
• Safeguarded the integrity and security of all data within the Synology storage area network.
• Resolved MS 365 account issues for school personnel to enhance productivity.
• Monitored PF Sense firewall for efficient management of inbound/outbound traffic.
• Facilitated account creation for the Queuing system to streamline service delivery.
• Installed and configured CCTV/IP cameras, improving security surveillance.
• Inspected all IT equipment prior to deployment to assigned schools, ensuring readiness.
• AV and Audio support for events and seminars

IT Specialist at LCF Group of Companies (2022-01 – 2023-05)

• Executed maintenance for all POS machines across main and branch stores.
• Managed PFsense firewall configurations to ensure compliance with internet browsing policies.
• Oversaw Ubiquiti Point to Point network connections for reliable communications.
• Maintained all IT equipment, including POS printers and barcode scanners, to support retail operations.
• Created user accounts within the domain controller to facilitate access management.
• Enforced security policies for file servers to uphold data integrity.
• Prepared mobile and wireless scanners for the Inventory team, enhancing operational efficiency.
• Configured and set up equipment for employee utilization, ensuring a seamless onboarding experience.

Service Desk Analyst at Global Marine Travel (2016-02 – 2019-11)

• Delivered comprehensive support for IT-related concerns, ensuring client satisfaction.
• Provided Level 1 support for GDS tools (Amadeus and Sabre) to enhance travel operations.
• Administered and troubleshot company servers to maintain system stability.
• Ensured robust network security and connectivity for uninterrupted services.
• Supported IP telephony and network printers to streamline communication.
• Installed and integrated server hardware and applications, optimizing performance.
• Created and updated user accounts on Active Directory to manage access control.
• Maintained the security and integrity of shared files across the organization.
• Configured email services using O365 to enhance communication capabilities.
• Implemented restrictions on Group Policy Objects to enforce organizational policies.
• Trained users on proper hardware and software usage, enhancing overall technological proficiency.

Computer Laboratory Technician at University of Perpetual Help System Dalta (2015-06 – 2016-01)

• Monitored computer performance in laboratories to ensure operational efficiency.
• Assisted students and faculty with various computer-related issues to facilitate learning.
• Maintained an updated and confidential directory for user management.
• Resolved reported issues from faculty and students, enhancing user experience.
• Created passwords and permissions in Active Directory to ensure secured access.
• Examined systems and equipment for substandard performance, facilitating timely repairs.

IT Support at JC CUA Group of Companies (2010-04 – 2015-02)

• Administered Windows Server 2003 to manage organizational IT infrastructure.
• Set up LAN and wireless routers to facilitate network connectivity.
• Provided remote and on-site support to clients, enhancing service delivery.
• Troubleshot end-user workstations and hardware for optimal performance.
• Operated within a TCP/IP network environment to ensure reliable communications.
• Collaborated with technical specialists and vendors to resolve complex issues.
• Trained non-technical users on hardware and software usage, improving proficiency.
• Installed and maintained CCTV cameras for enhanced security monitoring.

BSc. in Information Technology – Jose Rizal University (2005-06 – 2009-03)