Franssen Paul
Multilingual and highly resilient professional with an extensive background in international hospitality (cruise ships) and transport logistics
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About
Multilingual and highly resilient professional with an extensive background in international hospitality (cruise ships) and transport logistics. Proven track record in fast-paced, dynamic environments, excelling in problem-solving, efficient scheduling, and exceeding customer expectations. Fluent in Dutch and English, with a strong professional command of German and French.
Ready to leverage strong communication skills and a passion for customer-oriented action within the global travel and support sector.
Experience
Logistics Driver & Operations Coordinator - Renewi / Bongaerts / Sita / Weltjens / JET Janssen Transport - Belgium
(2007-05)
- Responsible for the independent execution, verification, and administrative processing of complex logistical assignments.
- Utilized automated on-board computer systems to manage tight schedules and real-time operational shifts.
- Maintained professional, multilingual customer relations during deliveries and collections across Belgium and neighboring countries.
- Key Skills: Stress management, critical problem-solving, logistical administration, and strict compliance with regulations.
Steward / Sommelier (International Hospitality) - QE2 Cruise Ship – CUNARD Cruiseline Company / Festival Cruise Line
(2001-03 - 2004-06)
- Delivered five-star luxury service to international guests in a highly demanding, multicultural environment.
- Anticipated guest needs, provided proactive recommendations, and resolved complaints diplomatically in line with company and maritime safety standards.
- Conducted on-the-job training and guidance for assistant crew members to optimize team performance and ensure brand standards.
- Key Skills: Premium customer service, cross-cultural communication, de-escalation techniques, and high-pressure teamwork.
Supervisor / Chef & Kitchen Operations Management - Intersoc Hotels (Switzerland) / Anglia Crown LTD (UK) / Centerparcs
(1990-03 - 2007-05)
- Led, motivated, and managed operational teams in high-volume hospitality and holiday resort environments.
- Managed stock control, quality assurance, and strict compliance with food safety and hygiene protocols (HACCP)
- Key Skills: Operational leadership, time management, and organizational oversight
Education
Certificate - Basic Business Management Knowledge - SYNTRA Limburg (2010)
Vocational Secondary Education (BSO 2nd degree) - Catering & Nutrition
