Jenessa Narciso
Resilient Hospitality Professional
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About
Resilient Hospitality Professional with three years of progressive experience in high-volume dining and floor leadership. Adept at maintaining premium service standards and driving operational efficiency. Seeking a Waitress role within the cruise industry to contribute a guest-first mindset and strong adaptability to a fast-paced, multicultural maritime environment.
Experience
Senior Team Leader - Communal Artisanry Group Inc - Maker and Made BGC
(2023-05)
- Supervised daily restaurant operations, leading and training floor staff to uphold premium service, hygiene, and quality standards.
- Managed customer feedback and service recovery while coordinating closely with kitchen and bar teams to ensure fluid communication.
- Assisted in employee scheduling, inventory control, and daily sales reporting to optimize floor efficiency and high customer satisfaction.
Accounting Assistant - Emson Arwin Plastic Corporation
(2019-03 - 2023-04)
- Managed comprehensive aspects of sales invoicing and prepared accurate client billings.
- Processed employee deductions and managed financial reporting to ensure seamless, accurate corporate transactions.
Accounting Intern - Green Sun Hotel
(2017-12 - 2018-02)
360 Hours
Housekeeping Intern - Hotel Kimberly Manila
(2017-04 - 2017-05)
300 Hours
Waitress Intern - Mangan Restaurant
(2016-04 - 2016-05)
300 Hours
Education
Bachelor of Science - Hotel and Restaurant Management - STI COLLEGE CALOOCAN (2014 - 2018)
