Frederick Francisco
IT | Data/NOC Engineer | Network Engineer | IT Helpdesk Support
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About
Data/NOC Engineer with 12+ years of ISP experience specializing in network monitoring, troubleshooting, incident response, IT helpdesk support, and technical support. Proven track record of high-performance infrastructure management, including maintaining 99.99% server operational uptime. Combines deep IT operations expertise with hands-on Java programming and systems development experience, notably contributing to a team-developed salary management system.
Seeking a new opportunity to leverage existing IT skills, further develop programming capabilities, and drive technical growth within a forward-thinking organization.
Experience
Data / NOC Engineer at Buenavista Cable TV Inc. (2012-10 – 2025-04)
- Supported ISP network operations through network monitoring, troubleshooting, incident response, and technical escalation.
- Monitored network health using PRTG, The Dude and generate reports to analyze network performance.
- Support router configuration like MikroTik, Cisco, Huawei, Ubiquiti and Manage switches.
- Remote support using tools such as Remote Desktop, Anydesk or other remote-access software.
- Provided Helpdesk Support and fault isolation, assisting users with technical issues, troubleshooting, and resolving IT-related concerns.
- Operated and maintained backup diesel generators during power outages to ensure continuous facility operations.
Computer & Printer Technician at Glibeltronics Printing Services (2011-06 – 2012-09)
- Diagnosed and repaired desktop computers and printers, installed operating systems and software, and performed preventive maintenance.
- Provided customer technical support for hardware and software issues.
- Install and repairs Point of Sales (POS) hardware and software systems for businesses.
Industry Training / OJT at STEQ Technological Solutions and Services Inc. (2026-06 – 2026-07)
- Created AI-assisted content videos as part of industry training activities.
- Gained hands-on experience with image-to-video generation.
- Facilitate entrepreneurial skills for micro-small-medium enterprise (MSMEs).
Education
Bachelor of Science in Computer Engineering – University of Antique (2006-06 – 2011-04)
