Fritz Correos

Versatile IT Professional experienced in remote troubleshooting, M365 configuration, and Identity & Access Management (IAM).

IT Helpdesk Associate at Lean Solutions Group (2026-05 – Present)

• Remote System Troubleshooting: Resolving complex technical issues.
• M365 Security & Configuration: Configuring Microsoft 365 environments.
• Incident Communication: Translating critical technical issues and solutions clearly.
• Identity & Access Management (IAM): Managing user accounts, roles, and applications.

OJT at Department of Budget and Management (2025-09 – 2025-12)

• Knows the basic of Microsoft PowerBI.
• Proficient in Excel spread sheets.
• Can communicate effectively in a busy environment.
• Looks for new and efficient ways to solve problems.

Customer Service Representative at Alorica (2024-07 – 2024-11)

• Can communicate effectively in a professional settings, including foreign colleagues.
• Proficient in various Microsoft Office applications, including Word, Excel, and PowerPoint, for efficient task completion.
• Effectively identifies root causes and implements efficient solutions under pressure.

ESL Teacher at Glats Inc. (2022-11 – 2022-01)

• Has learned how to communicate more effectively with others.
• Can adapt to new working environments.
• Familiar with the English language.
• Knows how to blend in.

Bachelor of Science in Information technology – AMA East Rizal (2023 – 2026)

Bachelor of Science in Information technology – Technological Institute of the Philippines QC (2022 – 2023)