Fritz Marian Pendaton

Customer-focused professional with over three years of experience in communication, customer engagement, and creating digital content. Skilled in Canva, CapCut, copywriting, and developing engaging content for social media platforms. Passionate about helping brands grow through creative storytelling, audience engagement, and strategic content planning.

Inbound Customer Service Representative - Foundever ATC

(2026-03 - 2026-06)

• Delivered exceptional customer support by handling inbound inquiries and resolving billing, account, and service concerns with professionalism and empathy.
• Worked collaboratively with internal teams to ensure timely resolution of complex issues and improve the overall customer journey.

Customer Advocate - Hartehanks Philippines Inc.

(2025-01 - 2025-12)

• Assisted customers across multiple digital communication channels.
• Identified customer needs and recommended appropriate products and services.
• Collaborated with cross-functional teams to resolve complex customer issues.
• Maintained detailed case documentation and ensured timely follow-up.

Retail Support - Concentrix

(2024-04 - 2024-12)

• Delivered personalized customer support while maintaining exceptional service standards.
• Recommended products based on customer needs, contributing to improved customer satisfaction.
• Managed multiple customer inquiries while maintaining accuracy and efficiency.

Technical Support Representative - Sutherland Global Services

(2022-10 - 2023-12)

• Delivered technical support through phone, chat, and email while maintaining excellent customer satisfaction.
• Simplified technical issues into easy-to-understand solutions for customers from diverse backgrounds.
• Documented complex cases accurately and collaborated with technical teams for timely resolution.

Admin Aide/Support - Avida Land Corporation

(2022-07 - 2022-10)

• Coordinated administrative operations while managing multiple priorities under strict deadlines.
• Maintained confidential company records with a high level of accuracy.
• Assisted internal teams through effective communication and document management.

Virtual Assistant - Wispond Mail

(2021-10 - 2022-03)

• Managed digital records and business correspondence while maintaining organized documentation.
• Coordinated schedules and administrative workflows to improve operational efficiency.
• Supported internal communications by preparing documents and maintaining accurate files.

Polomolok National High School (2012 - 2013)

Bachelor of Science Business in Administration - Operations Management (2016 - 2017)