Mark Louie Ablas

My professional journey spans across retail, merchandising, and digital operations, giving me a comprehensive understanding of service, logistics, and data integrity. I began my career in fast-paced retail operations as a cashier, masterfully managing high-volume Point-of-Sale (POS) systems, accurate cash reconciliation, and immediate customer conflict resolution at the front lines. This operational foundation allowed me to transition smoothly into supermarket merchandising, where I took charge of backend logistics by managing inventory control through FIFO systems, executing corporate planograms to optimize sales floors, and auditing product cycles for maximum efficiency.

Building upon these dual strengths in direct customer care and organized data management, I successfully pivoted into a non-voice role within the BPO industry as a Content Moderator. In this critical compliance space, I review user-generated content, enforce strict platform policies, filter out inappropriate material, and tag data accurately while consistently meeting performance metrics like Accuracy Rates and Average Handling Time (AHT) to maintain a safe and secure digital ecosystem.

Social Media Content Moderator - Concentrix CVG Philippines, Inc. - Davao Finance Center, 9th, 11th and 14th Floor, Davao Park District, S.P. Dacudao Loop, Agdao, Lanang, Davao City, 8000

(2025-11 - 2026-07)

Full Time (6 months / Account Dissolved)

• In this role, my responsibilities shifted from standard moderation to content authenticity verification. My primary focus was to determine the originality of posts by thoroughly analyzing captions, videos, and photographs to identify whether they were original creations or cross-platform duplicates. Additionally, I ensured that all content adhered to community guidelines as a secondary layer of compliance.

Social Media Content Moderator - Conectys Philippine Inc. - Davao Finance Center, 10th Floor, Davao Park District, S.P. Dacudao Loop, Agdao, Lanang, Davao City, 8000 Davao del Sur,

(2018-06 - 2025-11)

Full Time (7 years and 5 months / Account Dissolved)

• My daily responsibilities include filtering social media content based on specific platform guidelines to ensure a safe and welcoming environment for all users. To maintain an excellent monthly score, I consistently balance efficiency and precision by meeting both Average Handling Time (AHT) targets and strict quality metrics.

Inventory Control Specialist (Merchandiser) - Max 1 Activation and Trading I - San Jose St., Cogon District, Tagbilaran City Bohol, Philippines, 6300

(2017-10 - 2018-02)

Full Time (4 months / Departed)

Checkout Specialist (Cashier) - Bread Factory / New City Commercial Corporation (LTS Retail Specialists Inc) NCCC Centerpoint - Center Point Plaza, Matina Pangi Road, Barangay Matina Pangi, Talomo District, Davao City, 8000 Davao del Sur

(2013-03 - 2013-09)

Contractual (5 months / End of Contract)

Checkout Specialist (Cashier) - New City Commercial Corporation (LTS Retail Specialists Inc) Mall of Davao - MacArthur Highway corner Ma-a Road, Talomo, Davao City, 8000 Davao del Sur

(2012-09 - 2012-12)

Contractual (3 Months / End of Contract)

Elementary - Buhangin Central Elementary School (1995 - 2001)

Secondary - Bernardo De Carpio National High School (2001 - 2005)

Bachelor of Science - Statistics - University of Southeaster Philippines Obrero Campus (2006 - 2011)

Bachelor of Science - Business Administration - St. John Paul II College of Davao (2013 - 2014)