Inbound Customer Service Representative - Foundever ATC
(2026-03 - 2026-06)
- Delivered exceptional customer support by handling inbound inquiries and resolving billing, account, and service concerns with professionalism and empathy.
- Worked collaboratively with internal teams to ensure timely resolution of complex issues and improve the overall customer journey.
Customer Advocate - Hartehanks Philippines Inc.
(2025-01 - 2025-12)
- Assisted customers across multiple digital communication channels.
- Identified customer needs and recommended appropriate products and services.
- Collaborated with cross-functional teams to resolve complex customer issues.
- Maintained detailed case documentation and ensured timely follow-up.
Retail Support - Concentrix
(2024-04 - 2024-12)
- Delivered personalized customer support while maintaining exceptional service standards.
- Recommended products based on customer needs, contributing to improved customer satisfaction.
- Managed multiple customer inquiries while maintaining accuracy and efficiency.
Technical Support Representative - Sutherland Global Services
(2022-10 - 2023-12)
- Delivered technical support through phone, chat, and email while maintaining excellent customer satisfaction.
- Simplified technical issues into easy-to-understand solutions for customers from diverse backgrounds.
- Documented complex cases accurately and collaborated with technical teams for timely resolution.
Admin Aide/Support - Avida Land Corporation
(2022-07 - 2022-10)
- Coordinated administrative operations while managing multiple priorities under strict deadlines.
- Maintained confidential company records with a high level of accuracy.
- Assisted internal teams through effective communication and document management.
Virtual Assistant - Wispond Mail
(2021-10 - 2022-03)
- Managed digital records and business correspondence while maintaining organized documentation.
- Coordinated schedules and administrative workflows to improve operational efficiency.
- Supported internal communications by preparing documents and maintaining accurate files.
