Fritzi Mae Rivera

Sea Logistics Import/Export Specialist

Talent

76-A St. Andrew Street Brgy. Hipodromo Cebu City Philippines 6000Member since September 4, 2026

High-volume data entry with strong accuracy and speedData verification and error checkingMicrosoft Office Suite (Word, Excel)Verbal & Written CommunicationMultitasking & Time ManagementHigh typing speed with accuracyAttention to detail

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High-volume data entry with strong accuracy and speedData verification and error checkingMicrosoft Office Suite (Word, Excel)Verbal & Written CommunicationMultitasking & Time Management

About

A dedicated and results-oriented professional with experience in the BPO industry and diverse responsibilities in the logistics sector. Skilled in providing excellent customer service, accurate data entry, and efficient process support while maintaining performance under pressure. Known for adaptability, problem-solving, and strong teamwork skills. Eager to take on new challenges where I can apply my expertise, support organizational growth, and continue developing professionally.

Experience

Sea Logistics Import/Export Specialist - Kuehne + Nagel Global Services Inc.

(2019-01)

Acknowledge File Task - Import: Verified completeness and accuracy of import documents coordinated with internal teams to resolve discrepancies and ensure timely shipment processing.
Prepare Import Shipment File: Double-checked document accuracy and input invoice details into the system as per shipping instructions; performed track and trace to monitor shipment status.
Export Documentation (End-to-End): Ensured customer-provided shipping instructions were accurately followed; managed the end-to-end export documentation process, confirming that all required documents (e.g., Bill of Lading, BAL, SWB, FCR) were correctly prepared and submitted to support smooth cargo release and compliance.

Associate Customer Support - Tech Mahindra

(2018-01 - 2019-12)

Retail Account: Assisted customers with placing orders, provided real-time order tracking support, and handled escalated concerns by taking supervisor-level calls to ensure issue resolution and customer satisfaction.

Customer Service Representative - Teleperformace

(2016-01 - 2018-12)

Telecom Local Account: Assisted customers with billing inquiries, processed plan orders, and handled service reconnections, ensuring timely support and high customer satisfaction.

Data Entry Operator - MG-Exeo Network, Inc.

(2015-01 - 2016-12)

Encoded site survey details provided by field surveyors and assisted in preparing proposals for antenna installation, ensuring accurate data entry and proper documentation for network planning.